Director of Operations

Unica Enterprises LLC•Dallas, TX

About The Position

Unica Enterprises is a rapidly growing, privately owned facilities services company based in the Oak Cliff neighborhood of Dallas, TX, specializing in janitorial, maintenance, and logistics support services for municipal, commercial, and federal clients. With operations across the Dallas-Fort Worth metroplex and expansion into new regions, we are seeking a Director of Operations to lead and scale our field operations across multiple markets. This is a key leadership role for an experienced operator who has managed large, complex portfolios and is ready to step into a high-impact position within a fast-growing, entrepreneurial company. Position Overview The Director of Operations will oversee all day-to-day operations across our accounts, including large-scale, 24/7 facilities such as airports, convention centers, federal military bases, and municipal buildings. This individual will be responsible for ensuring consistent service delivery, managing field leadership, and executing successful mobilization of new contracts. This role reports directly to executive leadership and will have direct oversight of Area Managers and site-level leadership across all regions. Who This Role Is Ideal For This position is ideal for an operations leader who has experience in both large, structured organizations and smaller, entrepreneurial environments, and is looking to: Apply big-company systems and discipline in a fast-moving, growth-oriented business Take on full ownership of multi-region operations, including oversight of Area Managers Operate with autonomy and make decisions without layers of approval Build and scale operations across multiple markets

Requirements

7+ years of experience in janitorial, facilities services, or related field
Proven experience managing multi-site operations ($15M+ portfolio preferred)
Experience in direct oversight of Area Managers or equivalent multi-site leadership roles
Experience in 24/7, high-traffic environments (airports, convention centers, or similar)
Strong background in labor management, staffing models, and cost control
Demonstrated success in mobilizing new contracts or scaling operations
Experience in both large, process-driven organizations AND smaller or mid-sized companies
Ability to operate effectively in a lean environment without extensive corporate support infrastructure
Candidates must undergo a rigorous federal background check and receive E-Verify approval before hire.

Responsibilities

Oversee operations across multiple regions, including DFW and out-of-state accounts
Directly manage and develop Area Managers, Site Managers, and supervisory staff
Establish accountability and performance expectations across all levels of field leadership
Ensure consistent execution of service standards across all locations
Own labor performance, staffing efficiency, and cost control across all accounts
Monitor KPIs, including quality scores, staffing levels, overtime, and client satisfaction
Drive operational improvements to protect and enhance contract margins
Implement and enforce standardized operating procedures across all sites
Ensure consistent use of inspection and quality control systems
Develop scalable staffing models and training programs
Lead start-up and transition of new contracts, including staffing, training, and deployment
Partner with executive leadership on operational planning for new business opportunities
Build infrastructure to support continued multi-region growth
Maintain strong relationships with key clients
Ensure contract compliance and service delivery expectations are consistently met
Proactively address issues before escalation

Benefits

Compensation will be competitive and commensurate with experience
Performance-based bonus tied to operational results, margin improvement, and client retention
Benefits package available

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