Director of Operations

Ally Medical Management LLC • Austin, TX

3d

About The Position

The Director of Operations oversees Ally Medical’s non-clinical operational infrastructure, focusing on compliance, contracts, IT coordination, and process optimization. This role ensures systems, policies, and workflows support organizational efficiency, data integrity, and regulatory compliance. It works closely with the VP of Operations, IT, RCM, and HR to implement and monitor initiatives across all facilities.

Requirements

• Strong understanding of healthcare operations, compliance, and credentialing processes.
• Excellent organizational, analytical, and communication skills.
• Proficiency in Microsoft Office Suite and operational management tools.
• Experience managing contracts, technology systems, and cross-functional projects.
• 5+ years of experience in healthcare operations, administration, or compliance.
• Strong understanding of contracting, and regulatory requirements in healthcare.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, organizational, and analytical skills.
• Proficiency with Microsoft Office Suite and healthcare IT systems.
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field.
• 5+years of experience in healthcare operations, or administrative management.

Responsibilities

• Oversee day-to-day non-clinical operations with a focus on process improvement and standardization across facilities.
• Collaborate with cross-functional departments (Billing, IT, HR) to implement new systems and operational initiatives.
• Track key operational metrics and performance indicators, identifying improvement opportunities and driving corrective action.
• Support new facility openings and expansion projects through planning, coordination, and execution.
• Ensure compliance with all organizational policies and applicable federal, state, and local regulations.
• Serve as administrator for company policies, documentation, and audit processes.
• Maintain operational reporting to support internal and external reviews.
• Manage contract preparation, review, renewals, and tracking to ensure deliverables and timelines are met.
• Partner with IT to ensure operational systems (PACS, EMR, registration portals) are functional and optimized.
• Support technology implementation and troubleshooting for front office and administrative systems.
• Ensure adherence to data security and HIPAA compliance standards.
• Identify and resolve workflow inefficiencies across departments and recommend sustainable solutions
• Develop and maintain Standard Operating Procedures (SOPs) for operational and administrative functions.
• Support training and documentation efforts to ensure staff compliance and readiness.
• Lead or assist in cross-functional projects to enhance operational effectiveness.
• Provide analytical and administrative support for special projects and initiatives led by the VP of Operations.
• Provide direct supervision and coaching to operations admin assistant and office coordinator, fostering collaborations, accountability, and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director