Director of Operations

Enertiv

6h•$150,000 - $175,000•Remote

About The Position

The Director of Operations owns the predictable, high-quality delivery of all customer installations. This role exists to ensure execution excellence through strong leadership, disciplined systems, and clear accountability across people, projects, and partners. The Director owns outcomes. Success is measured by delivery performance, team effectiveness, financial outcomes, and operational visibility. The Director ensures execution is repeatable, data-driven, and transparent as Enertiv scales.

Requirements

Bachelor’s or Master’s degree in Electrical Engineering (preferred) or Mechanical Engineering
10–15 years of experience in operations, project delivery, or engineering services within hardware-enabled SaaS, IoT, energy management, or industrial technology environments
Strong command of project management tools, operational dashboards, and data reporting platforms
Effective working style across executive leadership, internal teams, and field technicians
Experience leading multi-region installation programs across the U.S., Canada, and international markets
Demonstrated success scaling installation and deployment operations from tens to hundreds of installs per month
Deep understanding of mechanical and electrical design, testing, manufacturing processes, industry standards, and regulatory requirements
Proven ability to lead teams, build cross-functional relationships, make sound strategic decisions, and drive operational change

Responsibilities

Own end-to-end delivery performance across all customer installations, including timelines, quality, cost discipline, communication, and client experience.
Lead and prioritize a portfolio of concurrent projects, balancing capacity, dependencies, and business priorities.
Ensure delivery commitments are realistic, tracked, and consistently met.
Proactively surface risks, articulate tradeoffs, and drive resolution.
Design, implement, and enforce SOPs that drive predictable execution across installations, inventory, supply chain, and customer maintenance (preventative and break/fix).
Establish reliable operating dashboards that reflect reality, including install pipeline and forecast, resource utilization, inventory accuracy, open POs and lead times, and maintenance backlog/SLA performance.
Build disciplined operating rhythms for procurement, receiving, staging/kitting, and returns/RMA to ensure material readiness, cost control, and minimal customer downtime.
Hold teams and partners accountable for data accuracy, timely updates, and operational transparency.
Lead and performance-manage a team of 12 Project Managers and operations staff with clear ownership and measurable KPIs.
Manage installation partners, contractors, and vendors to defined standards for quality, safety, cost, and timelines; continuously reassess make-vs-buy decisions to improve performance and margins.
Define role clarity, streamline ownership, and build role-based training that drives repeatable execution.
Address underperformance directly and build a culture of accountability.
Own operational performance against budget, margin targets, and delivery commitments at the project and departmental level.
Establish project-level budgets, track actuals, and actively manage vendor costs, scope changes, and margin impact.
Partner closely with Finance, Sales, and Customer Success to align delivery execution with commercial assumptions and customer expectations.
Clearly communicate how operational decisions impact profitability, unit economics, and customer outcomes.