Director of Operations

Mercury GSE Maintenance LLC•Saginaw, TX

just now

About The Position

Mercury GSE is the leading provider of rental, leasing and full-service management of ground support equipment (GSE) serving the broader aviation industry. At Mercury GSE, we help our customers save time and money by providing the newest and best GSE equipment, flexible rental/leasing/buying options, and 24/7 customer support. Our vision is to be the most trusted GSE provider, redefining customer expectations of what full-service GSE rentals and leasing should be. With our best-in-class GSE fleet, we support the largest domestic and international passenger airlines, cargo airlines, maintenance repair and overhaul (MRO) companies, ground handling companies as well as the US Government and Department of Defense. Our culture thrives on a cohesive and collaborative team mindset, with our values deeply rooted in communication, creating a customer-focused experience, and commitment to quality and positivity. We are a unified team that is continuously discovering the best ways to serve our customers. SUMMARY The Director of Operations is responsible for the strategic direction, leadership, and execution of all operational functions of the company. This role oversees the GSE rental fleet, parts management, maintenance and repair operations, logistics coordination, and overall field operations across multiple sites. The Director of Operations ensures operational excellence, maximizes equipment uptime and utilization, drives cost efficiencies, and fosters a culture of safety, accountability, and continuous improvement. To perform this job successfully, an individual must be able to satisfactorily perform each essential requirement that represents the knowledge, skill, and/or ability. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Requirements

Bachelor’s degree in Business, Operations Management, Engineering, or a related field required; MBA or equivalent preferred.
15+ years of progressive leadership experience in operations, preferably in the rental equipment, aviation, logistics, or heavy equipment sectors.
Demonstrated success in managing multi-site operations and complex service environments.
Strong knowledge of GSE or heavy equipment operations, maintenance, and fleet management.
Proven ability to manage budgets, lead cross-functional teams, and drive change initiatives.
Strategic thinker with strong business and financial acumen
Operationally hands-on with a data-driven decision-making style
Excellent leadership, communication, and interpersonal skills
Proficiency in ERP and fleet management systems
Strong safety orientation and understanding of OSHA compliance
While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear.
The employee is frequently required to stand, walk; bend, lift, carry, and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Lead day-to-day operations across all rental, service, and support functions to ensure efficient service delivery and customer satisfaction.
Develop, implement, and monitor standard operating procedures (SOPs) to promote operational consistency across all locations.
Drive continuous improvement initiatives focused on cost reduction, productivity, and service levels.
Manage the entire lifecycle of the GSE rental fleet, including acquisition planning, deployment, maintenance, utilization, and disposal.
Establish preventative maintenance programs and performance benchmarks to maximize equipment reliability and ROI.
Ensure regulatory compliance for all equipment and vehicles.
Oversee all aspects of maintenance operations including shop scheduling, technician performance, safety, tooling, and parts availability.
Collaborate with shop leads and service managers to improve repair turnaround times and technician efficiency.
Implement KPI-driven performance management for maintenance teams.
Direct the parts supply chain including procurement, vendor relations, inventory levels, and distribution across sites.
Monitor parts usage and implement controls to manage costs and prevent shrinkage.
Evaluate and select vendors for quality, cost-effectiveness, and service.
Manage logistics strategies for efficient deployment and retrieval of rental equipment between sites and to customer locations.
Optimize transportation schedules, routes, and costs.
Ensure compliance with transportation regulations and internal safety standards.
Prepare and manage Operations budgets, capital expenditures, and cost-control measures.
Analyze data and generate reporting to track Operations metrics (e.g., uptime, utilization, service calls, costs, revenue per unit).
Provide direction, coaching, and performance oversight for the Operations managers, supervisors, and support staff.
Foster a culture of safety, performance excellence, and accountability.
Identify talent development opportunities and succession planning needs.
Performs other related duties as assigned or requested. Mercury GSE reserves the right to add or change duties at any time.