Director of Operations

MEDI TRANS LLC

42d•$132,187 - $176,249•Hybrid

About The Position

The Director of Operations Intake and T&T (Transportation & Translation) in Ancillary Services oversees the strategic direction and provides director level leadership for the product lines. This role involves leading teams of ops managers with care coordinators and reports to the SVP, Head of Operations. This role will also require leading cross-functional initiatives, optimizing processes, leveraging scalability, and driving operational excellence with continuous improvement.

Requirements

Bachelor’s degree in healthcare administration, Business, or a related field
Experience: 10+ years of progressive leadership, strong business acumen and demonstrated problem solving capabilities.

Responsibilities

Strategic Leadership: Develop and implement strategies to enhance the delivery and efficiency of operations that are aligned with business objectives and growth. Drive employee engagement and foster a high-performance culture.
Operational Oversight: Lead the Ops Managers to ensure high-quality service delivery and operational efficiency.
Project Management: Cross collaboration with all initiatives making sure to use best practices, management system techniques and efficient resource utilization.
Process Improvement: Identify and implement strategies to enhance operational workflows and service quality.
Financial Management: Able to understand and assist with operational budgets, key financial measures and forecasts. Familiar with margin analysis.
Stakeholder Engagement: Build and maintain strong relationships with leadership across MTI. Serve as a resource for providers and customers.
Compliance Management: Ensure all operations comply with healthcare regulations and standards.
Performance Monitoring: Track key performance indicators (KPIs) to assess service quality and efficiency.