Director of Operations

Virginia Information Technologies Agency•Richmond, VA

1d•Onsite

About The Position

This position is responsible for all matters related to strategic, orderly and efficient operations of the Operations Department. The department provides support services, which include mail center operations, copy center, court delivery and pickup services, furniture and supplies and supply logistics, reception services, fleet services, facilities and maintenance support services, space management, file retention and storage support services, risk management, continuity of operations, emergency and evacuation support services in direct support of the Office of the Attorney General mission, goals and objectives. These services are delivered in a timely, customer oriented, efficient and professional manner consistent with all governing internal and external policies and procedures.

Requirements

5-7 years of progressive experience in office operations or logistics, with at least 5 years in a leadership position.
Ability to provide the highest level of internal and external customer service and make it a priority for the entire team.
Ability to develop strategic and creative business solutions to ensure effective and efficient operations.
Knowledge and experience in organizational effectiveness, business/operations management and best practices.
Ability to develop, implement and communicate organizational policies and procedures.
Critical thinking and problem solving skills with the ability to exercise sound judgement.
Demonstrated leadership, team-building and organizational skills.
Ability to supervise and direct the work of others.
Proven skill and ability to develop strategic and creative business solutions to ensure effective and efficient operations.
Demonstrated ability to lead in a fast-paced team environment and to think on both a day-to-day operational and strategic level.
Demonstrated ability to manage multiple concurrent projects, multi-task and meet deadlines within a fast-paced environment.
Ability to negotiate with vendors and manage vendor relationships.
Ability to communicate effectively with all levels of customers within, as well as outside, the organization, both orally and in writing.
Working knowledge of Commonwealth Accounting Policies and Procedures.
Experience with risk management principles, practices, and transactions and continuity of operations planning.
Experience with Fleet Management.
Skills and abilities related to training, performance management, and Employee Development.
Experience implementing cost cutting measures to improve operations.
Knowledge of office operations.
Dependability.
Solid computer skills to include proficiency with Microsoft Suite.

Nice To Haves

A Bachelor’s degree in Business Administration, Management, Operations or a related discipline, or commensurate relevant experience.
Military service or other suitable office operations-specific experience may substitute for education.
Law Firm or other similar experience preferred.
Project Management certification preferred.

Responsibilities

Provides strategic leadership in areas of office operations.
Makes recommendations to Executive Management team.
Create, implement and interpret administrative and business policies and procedures for Operations section. Update policies and procedures in coordination with Executive Management to ensure effective and efficient business function and performance.
Continually monitor Operations sections procedures to ensure alignment with the service requirements of the Office’s legal services sections.
Identify, develop, implement and execute ongoing improvements to Operations’ services, processes and procedures.
Demonstrate leadership, responsiveness, and creativity in finding solutions.
Seek to continuously improve processes, systems and overall client satisfaction.
Ensure Operations policies, procedures and activities are compliant with applicable Commonwealth and OAG policies, procedures and risk management standards.
Develops, communicates, implements performance standards, measurement techniques and monitors performance against these standards.
Develops Operations section expense budgets as required. Manage purchase decisions in light of budgetary constraints and consistent with applicable policies and procedures.
Develops, plans and executes project management for individual construction projects, office moves, office wide moves or storage projects or other projects as assigned.
Assess, monitor, recommends policy and action items related to operational risk assessment.
Supervises Operations Team activities and performance levels.
Provides regular performance feedback to staff and addresses deficiencies in a timely manner.
When appropriate, devises Performance Improvement Plans for staff and provides opportunities for staff’s professional development.
Serves as Lead Project Manager for all maintenance and constructions projects, including renovations/improvements to all OAG offices (Richmond and regional offices).
Serves as part of the Administrative Leadership Team.
Disseminates information to OAG staff about Operations activities, when necessary.
Maintains vendor relationships (including security, cleaning staff, vending machine, cable provider, office supply, equipment, and furniture vendors).
Plans for effective staffing and budgeting for Operations Department.
Maintains contract with DGS for parking and fleet car leases.
Maintains leases with regional offices, in coordination with Department of General Services.
At the direction of HR/Director of Administration, responds with extreme discretion to ADA requests for specific office furniture/equipment.
Other duties as assigned.