Director of Operations, Louisiana

Gallagher•Baton Rouge, LA

10d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview The Director of Operations supports strategic operations efforts in alignment with the Louisiana leadership team. This role will take accountability for branch financial results, developing budget and non-sales strategic plans on behalf or in partnership with the branch manager. Responsible for merger & acquisition onboarding to support the integration of new merger partners into the organization.

Requirements

Bachelor's degree and 5 years related experience required.
Strong multi-level relationship building skills, excellent oral and written communication skills and the ability to work towards team and individual goals
Excellent written and oral communication skills
Superior presentation skills
Strong analytical, organizational and problem solving capabilities
Must be independent, self−motivated, and goal and people−oriented
Proactive approach with attention to detail and proven ability to follow through

Nice To Haves

Prior employee benefits brokerage experience preferred

Responsibilities

Responsible for the execution of divisional, regional, practice and branch projects
Support the development of branch strategy, goals, performance, and value proposition, including dominant priorities
Manage internal communication and change management of the branch strategy, goals, performance and value proposition
Responsible for the coordination of local office audits, e.g. corporate, divisional, third party
Will support E&O Tracking and Reporting
Oversee the collection of local carrier supplemental compensation arrangement for Revenue Disclosures
Coordinate with GBS Finance and Area Presidents to create annual revenue and related client expense budget, update annual revenue forecasts and monitor annual operating expense forecasts
Coordinate with GBS Finance and Area Presidents to approve branch expenses, including T&E, vendor payables, etc.
Coordinate with GBS Finance and Area Presidents to research/resolve outstanding aged receivables
Coordinate with Branch Managers on timely submission of locally received commission checks and statements to Finance
Coordinate with GBS Finance, Area Presidents and Producers to monitor monthly commissions and follow up on missing commissions with account teams and/or carriers
Onboard (mentor and train) new Operations team members
Complete forms such as staffing requisitions, online terminations, Benefits Upon Termination letters
Support Human Capital Workforce Planning for Operations roles
Provide administrative support for Corporate/Divisional training held locally (CSS, Leadership Essentials)
Suppor Merger Due Diligence and post integration triage with merger partners to resolve issues, work through earn-out issues, etc.
Prepare due diligence report incorporating compliance and technology findings (Regional Ops)
Work with Sales and Client Service leaders within the branch to plan and execute on initiatives intended to yield positive results in those areas

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program