Director of Operations – Oklahoma, Kansas & Louisiana

GT Independence Careers•Kansas City, MO

6h•Hybrid

About The Position

The Director of Operations – Oklahoma, Kansas & Louisiana oversees operational performance, service excellence, and team leadership across GT Independence’s programs in these states. This leader ensures high-quality fiscal intermediary services, drives regional growth, manages teams in a fast-paced home care environment, and ensures compliance with each state’s program requirements. The ideal candidate brings senior-level home and community-based services and/or agency operations experience, including recruiting, staffing, caregiver workforce management, and deep knowledge of the complexities within home and community-based services.

Requirements

Bachelor’s degree in Business Administration, Human Services, Healthcare Management, or related field, or equivalent senior-level experience in home care or agency operations.
Minimum 5+ years of Director or Senior-level experience in home care, home health, personal care, staffing, or similar highâturnover care industries.
Deep understanding of agency operations including recruiting, staffing, scheduling, workforce management, and employee retention.
Strong leadership skills with the ability to build resilient and effective teams.
Excellent communication, problemâsolving, and analytical capabilities.
Proven ability to work under pressure while meeting deadlines and managing competing priorities.
Ability to build positive relationships with individuals from diverse backgrounds and abilities.
Proficient in Microsoft Office applications and general digital tools.

Nice To Haves

Experience managing multi-site or multi-state operations, strongly preferred.

Responsibilities

Regional Operational Leadership Oversees all operational functions for programs across Oklahoma, Kansas & Louisiana.
Develops, standardizes, and optimizes workflows, processes, and operating procedures across both states.
Ensures operational compliance with each state’s unique program and regulatory requirements.
Evaluates program performance and implements improvements to enhance service delivery and efficiency.
Provides strategic direction and stability in a high-turnover caregiving and agency environment.
Strategic Planning & Regional Growth Executes company strategic initiatives across Oklahoma, Kansas & Louisiana markets.
Identifies regional opportunities for expansion, innovation, and process improvements.
Participates in the launch and implementation of new services, programs, or contracts in both states.
Develops and monitors operational metrics, KPIs, and performance standards.
Team Development & Workforce Leadership Leads, coaches, and develops operational leaders and teams across two states.
Oversees recruiting, hiring, training, and onboarding efforts in a high-turnover home care environment.
Implements retention strategies for team members and supports ongoing professional development.
Approves performance evaluations, wage recommendations, and development plans.
Agency, Partner & Stakeholder Relations Serves as the primary operational liaison to Oklahoma, Kansas & Louisiana agencies, contractors, and stakeholders.
Builds and strengthens relationships with state program contacts, community partners, and agency leaders.
Represents GT Independence with professionalism in external meetings, regional workgroups, and industry collaborations.
Quality, Compliance & Continuous Improvement Works with Human Resources, Compliance, and Quality teams to maintain full regulatory adherence.
Leads continuous improvement initiatives across customer service, payroll, processing, and workforce management.
Identifies operational inefficiencies and implements corrective action plans.
Ensures the delivery of exceptional customer and participant experiences.
Additional Duties: Promotes and upholds GT’s mission, values, and culture across both states.
Performs other responsibilities as assigned.