Director of Operations - Charlotte, NC

Cortland•Charlotte, NC

14d

About The Position

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As Director of Operations, you are a change agent in taking an entrepreneurial approach to leading the operations of a multimillion dollar, multifamily portfolio comprised of apartment home communities. The Business Owner Run your own asset operations mini-empire by building on your already vast knowledge of the real estate world Act as the COO of your portfolio by overseeing and shaping its day-to-day operations Oversee fiduciary planning and governance, assess performance, create action plans to exceed goals, and engage in creative problem-solving – especially when it comes to residents Operate with a forward-thinking mindset, maintaining an awareness of growth and the capability to scale larger The Team Leader Function as the executive presence among your community teams by setting the tone for how they operate and putting them in the position to score a winning goal every time Mold and grow your community teams according to the culture and goals of your portfolio Serve as a mentor who celebrates your teams’ successes and converts their slipups into positive learning experiences Trust that your teams know how to make the right calls because you’ve set them up to do so and you lead by example The Strategic Partner Collaborate with your Director of Investments to ensure that each community in your shared portfolio is performing in accordance with its business plan Form constructive partnerships with your regional support teams (Marketing, Facilities, and Training), Construction Management team (during renovations), and Operations Support team for maximum performance success Display your in-depth understanding of managing budgets and executing financial success in your partnership with the Investment team and as you get hands-on with acquisitions and building pro forma

Requirements

Solid 3+ years background in multimillion dollar, multisite operations, and P&L management.
Bachelor’s degree in business, real estate, or related field.
Demonstrated success with innovative, large team leadership.
Superior record of improving business results and sophisticated business plan execution.
Diehard commitment to empathetic, creative customer service.
You thrive in the fast-paced, challenging day-to-day life of your communities, where you’re accountable for the success of many.
Your teams are highly motivated and know that they can always turn to you for inspiration on how to find solutions to any problem that arises.
Your portfolio’s operations are in lock-step with each asset’s business plan, and each of your communities is performing in line with strategic goals.

Responsibilities

Run your own asset operations mini-empire by building on your already vast knowledge of the real estate world
Act as the COO of your portfolio by overseeing and shaping its day-to-day operations
Oversee fiduciary planning and governance, assess performance, create action plans to exceed goals, and engage in creative problem-solving – especially when it comes to residents
Operate with a forward-thinking mindset, maintaining an awareness of growth and the capability to scale larger
Function as the executive presence among your community teams by setting the tone for how they operate and putting them in the position to score a winning goal every time
Mold and grow your community teams according to the culture and goals of your portfolio
Serve as a mentor who celebrates your teams’ successes and converts their slipups into positive learning experiences
Trust that your teams know how to make the right calls because you’ve set them up to do so and you lead by example
Collaborate with your Director of Investments to ensure that each community in your shared portfolio is performing in accordance with its business plan
Form constructive partnerships with your regional support teams (Marketing, Facilities, and Training), Construction Management team (during renovations), and Operations Support team for maximum performance success
Display your in-depth understanding of managing budgets and executing financial success in your partnership with the Investment team and as you get hands-on with acquisitions and building pro forma