Director of Operations (Central Park Boathouse)

Legends Global • New York, NY

3d • $110,000 - $115,000 • Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE The Director of Operations is responsible for the overall management of the Food and Beverage operations. This position reports to the operations General Manager.

Requirements

• 4+ years of experience as a General Manager or higher in a fine dining or premium food and beverage environment in major markets
• Bachelor’s degree in Business Hospitality or Marketing
• Guest experience focused
• Proven ability to build, train and lead high performing teams to align internally around critical sales and marketing initiatives, to enhance the guest experience
• Strong analytical and financial skills a must
• Knowledge and effective operations of retail POS including procedures and policies
• Proficient with Microsoft Word, Excel, and PowerPoint
• Tremendous communication and leadership skills, with the ability to work seamlessly with peers and senior leaders across all business functions
• Experience thriving in a fast-paced environment; must have the ability to adapt to change daily
• Ability to develop and deliver sound recommendations to senior management
• Organization and planning skills; able to prioritize and handle multiple tasks, as well as delegate effectively
• Knowledge of the local and regional markets, venue operations, and special events industries
• Ability to work both traditional and non-traditional hours (nights, weekends, holidays) as required

Nice To Haves

• Union relations experience, preferred

Responsibilities

• Upholding Legends’ standards for quality and performance in all phases of the food and beverage operations.
• Ensures employees are appropriately trained and performing to standard
• Interacts with guests and other customers frequently to obtain feedback about their experiences; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery
• Anticipates needs of large groups or high-profile guests to deliver flawless service; ensures that products, services, and events attain the appropriate publicity
• Ensures property compliance with legal, safety, operations, labor, and Legends brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits regularly; conducts detailed walk-throughs to ensure the building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations
• Responsible for overseeing ordering and maintaining correct inventory levels.
• Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance
• Creates a cohesive and high-performance operational team that continuously strives for positive results and improvement; coaches team members by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their strengths, development needs, and career aspirations
• Ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems, and teamwork are in place to maximize individual and overall property performance
• Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals and standards to employees, and the corporate leadership team
• Serves as a role model by demonstrating the exceptional work ethic and service delivery for all employees on the property; champions change; inspires and motivates the team to achieve operational excellence; represents brand values in all leadership actions
• Reviews business-related data such as market share, financial performance, employee engagement, and customer satisfaction analyzes business information to proactively address changing market conditions
• Ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans
• Works with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives, and customer satisfaction
• Direct and oversee schedules for all hourly staff to guarantee proper payroll and management.
• Work closely with the city and parks department to ensure licensing and regulations are being followed.
• Manage maintenance concerns specific to the food and beverage (Kitchen equipment, Bars, etc.).
• Implement and ensure accurate information entered POS systems, able to trouble shoot.
• Manage in compliance with established Legends’ policies and procedures.
• Performing other related duties, tasks and responsibilities as required from time to time.

Benefits

• Competitive salary range of $110,000 - $115,000 plus bonus potential, commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director