Director of Operations

Sunrise Senior Living • McLean, VA

28d

About The Position

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. Job ID 2026-237844 JOB OVERVIEW The Director of Operations is responsible for leading all aspects of the business for their community portfolio. Responsible for successfully executing Sunrise’s strategic plan to achieve short-term and long-term company objectives through delivery of quality care, customer service, sales, and operational excellence.

Requirements

• College degree preferred; administrator license may be required per regulations.
• 5+ years of leadership experience; multi-site leadership experience preferred.
• Experience managing priorities, delegating effectively, and resolving complex issues.
• Strong business acumen and financial planning skills.
• Proficiency in Microsoft Office and ability to learn internal Sunrise systems.
• Ability to travel across geographic areas and work flexible hours as needed.
• Valid driver's license and regulatory compliance if driving Sunrise vehicles.

Responsibilities

• Drive Talent, Experience, and Performance Management (Strategic Pillar: Engagement): Exemplify the Sunrise culture of diversity, equity, inclusion, and belonging above all, demonstrating servant leadership.
• Build and lead diverse, high performing teams.
• Manage talent: recruiting, onboarding, goal setting, development, feedback, coaching.
• Proactively manage performance and adjust team as needed for effectiveness.
• Identify leadership potential and drive succession planning.
• Engage with interdisciplinary teams across the matrixed organization.
• Maintain compliance with regulatory training and ensure team alignment.
• Drive Business and Sales Strategy (Strategic Pillar: Grow): Provide strategic direction and management across operations, sales, and care.
• Use business intelligence and financial reports for strategic decisions.
• Understand and manage Profit & Loss (P&L) across the portfolio.
• Apply revenue drivers such as pricing, inventory, and care service enhancements.
• Engage with FP&A, Asset Management, and ensure dynamic pricing models are applied.
• Lead sales execution strategies in alignment with marketing goals.
• Ensure community marketing plans are actionable and data-driven.
• Drive Clinical and Wellness Strategy and Customer Experience (Strategic Pillar: Wellness): Demonstrate expertise in Sunrise products and resident care programs.
• Ensure positive first impressions and resident engagement in community life.
• Oversee quality assurance and regulatory compliance processes.
• Collaborate with Clinical Leaders to monitor care outcomes and resolve gaps.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.
• The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager