Director of Operations

Associa•Fort Myers, FL

4h•Onsite

About The Position

We are seeking experienced and talented Senior Community Association Managers to fill the position of Director of Operations for our growing and busy property management branch in the vibrant Fort Myers, FL area. This is a key leadership role that requires strong organizational, management, and leadership skills. As the Director, you will oversee the operations and growth of our branch, ensuring expectational service delivery and client satisfaction.

Requirements

Minimum of 8 years of experience as a Community Association Manager, with significant experience in a leadership or management role.
Active Florida Community Association Manager (LCAM) license is required.
Strong leadership, organizational, and management skills with a track record of successfully leading teams and driving results.
Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, staff, and stakeholders.
In-depth knowledge of community association management principles, financial management, and governing documents.
Proven business acumen and ability to develop and execute strategic plans.
Experience in budgeting, financial analysis, and delivering financial results.
Proficiency in property management software, Microsoft Office Suite, and relevant industry tools.

Nice To Haves

CMCA and AMS certifications are preferred
Bachelor's degree in business administration, real estate, or a related field is preferred.

Responsibilities

Lead and manage a team of Community Association Managers, providing guidance, support, and professional development opportunities.
Oversee the day-to-day operations of the property management branch, ensuring efficient workflows and hi-quality service delivery.
Develop and execute strategic plans to drive business growth and achieve branch objectives.
Foster a positive and collaborative work environment, promoting teamwork, open communication, and continuous improvement.
Build and maintain strong client relationships, serving as a trusted adviser and ensuring client satisfaction.
Monitor financial performance, budgets, and operational metrics to meet or exceed branch targets.
Stay updated on industry trends, regulations, and best practices to ensure compliance and provide innovative solutions.
Identify business development opportunities and participate in marketing efforts to expand the branch's client base.
Provide regular reports and updates to senior management on branch performance, challenges, and opportunities.