Director of Operations

Parable Hospitality • Templeton, CA

2d • $80,000 - $90,000

About The Position

Cambria Templeton-Paso Robles is looking for a Director of Operations to join the team! The Director of Operations will assist the General Manager in administering and managing the hotel’s operation, maintaining established costs and quality standard. Responsible for the hotel operations in the absence of the General Manager, highly focused on Front of House, Food and Beverage operations. Essential Functions and Responsibilities of the job include but are not limited to: Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests’ rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service in the Food & Beverage Department. Carry out all policies and prepare reports established by the company Conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation. Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity. Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision. Direct and coordinate the Front of House Food & Beverage operations of the hotel to ensure maximum profits, at the highest standard of service and quality, including food production, equipment use and control, banquet service, room service, beverage service, restaurant service and food and beverage Ensure the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, and storage rooms. Oversee departmental matters as they relate to federal, state and local employment and civil rights Supervisory Responsibility: Overall responsibility for supervision of all hotel team members, enforcing personnel policy and property work standards. Independent Judgment: Frequently within the guidelines established by management and to the extent of operating within Company policies and procedure. Working Conditions/Environment: Entire interior and exterior of property.

Requirements

• Minimum of four to five years hotel experience at Director of Operations level or higher preferred
• Strong English skills, both oral and written
• Experience in hiring, training, supervision, forecasting, budget preparation, and cost control
• Capable of putting together and directing an efficient, effective team
• Strong leadership, salesmanship and public relations skills
• Proficient in supervising, training, coaching and counseling
• Ability to make timely, effective decisions
• Ability to prioritize, organize and delegate work assignments
• Ability to maintain good team member relations
• Ability to develop and maintain effective guest relations
• Ability to manage multi- departmental operations
• Ability to direct performance of team members and follow-up with corrective action where needed
• Ability to work long hours, 5 to 6 days a week
• Basic accounting procedures
• Computer skills; Word, Excel and PowerPoint preferred
• Operation of cash registers and calculator helpful
• Valid driver’s license with proof of auto liability insurance
• Frequent driving, walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying
• Reaching above, at and below shoulder level
• Lifting and carrying unassisted up to 20 lbs

Responsibilities

• Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General
• Develop maximum profits through cost and labor control
• Maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests’ rooms and associated facilities
• Maintain the highest standards of security for hotel patrons and employees
• Maintain the highest standards of quality and service in the Food & Beverage Department
• Carry out all policies and prepare reports established by the company
• Conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency
• Control staffing, maximize profits, control costs and ensure the security of the operation
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision
• Conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity
• Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision
• Direct and coordinate the Front of House Food & Beverage operations of the hotel to ensure maximum profits, at the highest standard of service and quality, including food production, equipment use and control, banquet service, room service, beverage service, restaurant service and food and beverage
• Ensure the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, and storage rooms
• Oversee departmental matters as they relate to federal, state and local employment and civil rights
• Supervisory Responsibility: Overall responsibility for supervision of all hotel team members, enforcing personnel policy and property work standards

Benefits

• Medical, Dental and Vision Insurance
• 401k
• Vacation and Sick Leave
• Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation
• Quarterly team building
• Giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed