Director of Operations

Thrive Restaurant Group•Matthews, NC

14d

About The Position

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you. Role: Director of Operations Invitation: To make a difference by loving people through the creation of a work environment that helps people become their natural best selves. As the Director of Operations, you are responsible for selecting, developing, and leading a team of people that care for each other and who create an outstanding guest experience resulting in a financially and culturally, healthy business.

Requirements

Minimum two to three years of experience as a general manager
Able to make decisions
Able to identify and resolve problems
Able to guide, direct, and motivate staff
Able to plan and prioritize tasks
Able to teach and train staff
Able to monitor processes, materials, and resources
Able to perform administrative tasks
Delivering Results- in line with Applebee's standards and goals
Knowledge of food safety and sanitation practices and regulations
Able to deal with confidential information and/or issues using discretion and good judgment
Able to work and verbally communicate effectively with other team members
Able to engage the public in a positive manner
Able and willing to work with others as a team
Able to reach and bend and frequently lift up to 50 pounds
Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 12 hours in length
Able to work in a standing position for long periods of up to 12 hours in length
Able to perform repetitive tasks with little or no break
Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
Able to work flexible schedules including evenings and weekends
Able to travel to required management meetings and or training sessions
To perform these essential functions, reasonable accommodations may be made if you have disabilities.

Responsibilities

Lead and oversee all aspects of the restaurant operations
Recruit, lead and develop the GMs in the market, equipping them to recruit, lead and develop their teams
Organize and direct development programs for managers
Achieve operational, cultural and financial objectives
Assess the performance of restaurant managers and stores in market against cultural operational, and financial goals and objectives
Actively lead by providing vision, coaching, and feedback
Coach to cultural, production, productivity, quality, guest-service goals and standards
Foster team cohesiveness and positive team working environment
Identify performance and cultural trends and actively implement change when needed
Meet restaurant financial objectives by meeting budget, forecasting, productivity standards, variance targets; initiating corrective actions where needed
Enhance restaurant reputation by accepting ownership for creativity and innovation, seeking opportunities to add value and make a difference
Review work procedures and operational problems to determine ways to improve service, performance, or safety
Manage Profit and Loss through active decision making
Analyze data to inform operational decisions or activities
Manage expenses of the restaurant to budget
Ensure proper scheduling of employees
Evaluate employee performance
Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations
Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code, etc.
Ensure proper investigation and resolution of customer complaints regarding food quality, service, or accommodations
Ensure proper investigation and resolution of employee complaints regarding discrimination, harassment, bullying, and retaliation
Ensure cleanliness and sanitation
Ensure compliance with all health, safety and hygiene standards and policies
Ensure compliance with all security procedures
Ensure compliance with all alcoholic beverage regulations
Direct facility maintenance or repair activities
Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Other duties as assigned