Director of Operations, Women's and Children's Services

University of Missouri Health Care • Columbia, MO

7d

About The Position

MU Health Care is seeking a strategic leader to oversee the operational performance of Women’s and Children’s services. This role drives service line growth, strategic planning, and market expansion while leading operational strategy, marketing initiatives, and program development to strengthen performance and enhance the patient and family experience.
The ideal candidate is an innovative healthcare leader with a strong track record of developing pediatric service lines, expanding access, and building high-performing programs. Success in this role requires close collaboration with physicians, executive leadership, and cross-functional teams to foster provider partnerships, advance service line integration, and position Women’s and Children’s services for sustainable, long-term growth.
Shift: Exempt Employee – Standard Day Shift
Department: Administration – Women’s and Children’s Hospital
Salary Range: $145,808.00 - $237,848.00 per year

ABOUT MU HEALTH CARE
MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.
Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.
Learn more about MU Health Care.
Learn more about living in mid-Missouri.

Requirements

• Master's degree in business, health administration, or a clinical or related area.
• Seven (7) years of progressively responsible experience in healthcare administration or service line management.

Nice To Haves

• Bachelor’s or master’s degree in a related clinical profession.
• Licensed by the Missouri state regulatory board relevant to clinical background, if applicable, or registered healthcare professional.
• Experience in Women's and Children's service line management.
• Additional license/certification requirements as determined by the hiring department

Responsibilities

• Provides leadership and management for assigned clinical and ancillary departments across the service line to support organizational priorities and care delivery models.
• Serves as a member of the management team, contributing to long-range planning, policy development, and the implementation of strategic initiatives.
• Participates in financial planning by preparing divisional budgets, monitoring key financial indicators, managing revenue and expenditures, and addressing budget variances.
• Assists in developing new services, programs, and operational concepts across clinical and support departments to meet evolving patient and organizational needs.
• Develops service line goals and objectives in collaboration with executive leadership and medical directors to guide resource allocation, future growth, and service line sustainability.
• Plans and develops work procedures, clinical service policies, and personnel policies in compliance with MU Health Care system standards and regulations.
• Oversees personnel operations, including hiring, scheduling, onboarding, training, evaluating, promoting, and counseling both professional and non-professional staff.
• Directs the coordination and maintenance of staffing schedules to ensure continuity of care and appropriate coverage across clinical operations.
• Plans and directs department-level performance improvement projects to support patient outcomes, operational efficiency, and service excellence.
• Collaborates and communicates regularly with physicians, academic partners, and departmental leaders to support performance improvement, research efforts, and interdisciplinary initiatives.
• Partners with university-affiliated physician groups and external agencies to develop service line strategies and enhance system-wide integration.
• Establishes effective relationships with internal and external stakeholders, including regulatory, financial, academic, and professional organizations.
• Leads a culture of safety through proactive risk mitigation and continuous quality improvement, taking measures to evaluate regulatory readiness routinely. Monitors and analyzes safety and performance metrics to identify trends and implement corrective actions for staff and/or patients as appropriate.
• Oversees the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care across units.
• Directs the implementation and oversight of MU Health Care time and attendance policies and practices.
• May complete unit/department specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

What This Job Offers

• Job Type: Full-time
• Career Level: Director