Director of Operations Primary Care

Samaritan Healthcare•Moses Lake, WA

70d

About The Position

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. Ensures the implementation of operating policies, procedures, and principles within the assigned practices/offices. This includes assisting in developing operational plans and associated operating and capital budgets for each practice/office, directing the implementation of plans, and ensuring the financial success of assigned practices/offices. The Director of Operations is also responsible for supporting development of the strategic and tactical plan to accomplish goals established by Samaritan Healthcare. The Director of Operations supervises Clinic Supervisors, guides and assists them in managing the operations of their assigned offices, and leads implementation teams which are responsible for projects and initiatives within his/her region. Meets with and provides administrative support to the Physicians for his/her assigned region and functions as the key implementer of the policies, procedures, and principles adopted by Samaritan Healthcare. This a full-time salary exempt role.

Requirements

Bachelor's degree in relevant field, such as business, health care, marketing or communications.
Minimum 5 years' experience in ambulatory medical services management and/or physician practice management. Multiple specialty medical practice experience preferred.
Minimum 5 years' experience in management and supervisory leadership.
Knowledge of physician practice financial administration and payor reimbursement.
Skill in project planning and management ad ability to oversee and coordinate various projects and activities concurrently.
Ability to formulate and carry out operational plans for physician practices.
Knowledge of legal issues relating to physician-owned practices and employed physicians.
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. Sound conflict management skills.
Demonstrates competency on equipment listed on department specific checklist.
Ability to demonstrate superior presentation skills.
Ability to demonstrate critical thinking, analytical and process improvement skills.
Ability to handle highly confidential data required.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
Occasional prolonged standing/walking. Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling.
Mild physical effort, lift/carry up to 25+ lbs.
Good reading eyesight; full visual acuity, depth perception, and color perception.
Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

Nice To Haves

Master's Degree in health care administration, business administration, public administration, or other pertinent field (preferred but not required).

Responsibilities

Relational Leadership: Make positive effective relationships a priority.
Relationship Orientated; developing and fostering relationships through respect, open communication, trust and partnership.
Developing the campus to serve the region
Valuing patients, families, employees, community, physicians, & partners
Volunteerism (Ambassador for Samaritan) and participates in community events
Active participation, representing the interests of Samaritan, in professional associations
Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports.
Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award.
Promoting Wellbeing
Strategic: Champions of the vision and strategies of Samaritan
Active involvement in the planning process
Inspiring alignment and development of operational practices to achieve business goals
Setting & Achieving Goals - through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
Building partnerships to maximize Samaritan achievement
Business Planning
Consistency and accountability
Operations: Effectively oversees and directs day-to-day operations.
Efficiency
Staffing and work assignments
Patient Care
Work Flow
Resources/equipment/materials
Keeping professional knowledge and skills current to make operations work effectively
Project and Process Management
Improving Communication - through communication boards, huddles and department meetings
Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability.
Develops and fosters an employer of choice culture
Attracts, develops and retains talent
Evaluates competency and education
Employee Relations
Recognition
Coaching
Discipline and counseling
Expectations and accountability
Involvement and communication
Relationship, connection and employee engagement
Employee safety and security
Legal, regulatory and policy compliance
Giving & Receiving Feedback (aka Direct Dialogue) - through informal feedback (Compliments & Callouts), formal feedback -(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts)
Effective Hiring & Onboarding - through peer panel interviewing, behavior based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90).
Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department.
Demonstrated through - Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others.
Inspires and assures alignment with family centered patient care.
Regulatory compliance (DNV, DOH, Stark, etc)
Data analysis and development of appropriate initiatives
Promotes best practice
Active involvement in committees, teams, etc
Outcome improvement through data analysis
Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments "grabbing the baton" for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee-driven team structures.
Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards.
Technical / Professional Knowledge: Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development.