Director of Operations Management

ICBD • Miami, FL

4d • Onsite

About The Position

The Director, Operations Management is responsible for overseeing and optimizing day-to-day operational functions related to insurance processes, client authorizations and appeals, and discharge coordination and management. The role ensures operational efficiency, regulatory compliance, and high-quality service delivery while supporting organizational growth and financial stability.

Requirements

• Bachelor’s Degree Required
• 7+ years of related work experience in business operations, project management, performance/process management, and/or data analytics
• Mission-driven mindset, with a strong desire to contribute to an organization making a meaningful impact.

Nice To Haves

• Master’s Degree Preferred

Responsibilities

• Direct and manage daily business operations related to insurance authorizations, reviews, appeals, and internal billing processes including Early Codes/Temporary Auths, Loss of Insurance, and Excess Utilization of Codes
• Develop, implement, and continuously improve operational workflows to enhance efficiency, accuracy, and compliance
• Establish and monitor operational effectiveness through performance metrics, dashboards, and reporting processes to identify operational improvements
• Oversee discharge planning processes and collaborate with center teams to align discharge timing with organizational and client needs
• Support regional teams through data analysis to identify and resolve barriers to discharge

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees