Director of Operations, Hospital-Based Physician Systems

Northside Hospital•Atlanta, GA

About The Position

Overview The Director of Operations for Hospital-Based Physician Services provides System-wide leadership for hospital-based physician service lines across all 5 Northside hospitals and facilities within the health system. This role is responsible for standardizing operations, driving performance consistency, and advancing strategic initiatives across all assigned hospital-based services. The Director partners closely with system executives, hospital administrators, physician leaders, and operational teams to ensure high-quality, efficient, and financially sustainable care delivery across the system. Responsibilities PRIMARY DUTIES AND RESPONSIBILITIES Strategy & Leadership Provide strategic leadership and operational oversight for hospital-based physician services across all hospitals and affiliated facilities. Develop and execute system-wide strategies aligned with organizational goals, growth plans, and value-based care initiatives. Establish standardized operating models, policies, workflows, and best practices across facilities. Support service line expansion, and system growth initiatives. Provide escalation support for complex operational and physician-related issues. Physician & Clinical Leadership Partnership Serve as a system-level partner to physician leaders, medical directors, and department chairs. Support physician engagement, alignment, and leadership development. Collaborate on staffing models, call coverage strategies, and workforce planning. Support and collaborate with recruitment, onboarding, and retention teams regarding hospital growth strategies. Financial Management Provide system-level financial oversight including participating in budgeting, forecasting, and performance monitoring. Analyze productivity, revenue and expense across facilities. Support contract negotiations, renewals, and compliance as needed. Identify opportunities for economies of scale and cost optimization. Quality, Safety & Compliance Ensure system-wide compliance with regulatory and accreditation requirements. Monitor quality, patient safety, and clinical outcomes across services. Partner with quality and risk teams to address system-level trends. Lead system-wide quality improvement initiatives. Data, Performance & Reporting Develop and maintain system-level dashboards and KPIs. Analyze enterprise data to identify risks and opportunities. Present performance summaries to executive leadership. Drive accountability through transparent reporting. Stakeholder & Executive Engagement Act as a system representative for hospital-based services. Build strong relationships with executives, hospital leaders, and physicians. Represent services in system committees and strategic forums.

Requirements

7-10 years’ of progressive healthcare leadership experience
Experience managing hospital operations and/or physician services.
Ability to work independently.
Strong management and leadership skills including a minimum of five years of supervisory experience.
System-level role requiring regular travel between hospitals

Responsibilities

Provide strategic leadership and operational oversight for hospital-based physician services across all hospitals and affiliated facilities.
Develop and execute system-wide strategies aligned with organizational goals, growth plans, and value-based care initiatives.
Establish standardized operating models, policies, workflows, and best practices across facilities.
Support service line expansion, and system growth initiatives.
Provide escalation support for complex operational and physician-related issues.
Serve as a system-level partner to physician leaders, medical directors, and department chairs.
Support physician engagement, alignment, and leadership development.
Collaborate on staffing models, call coverage strategies, and workforce planning.
Support and collaborate with recruitment, onboarding, and retention teams regarding hospital growth strategies.
Provide system-level financial oversight including participating in budgeting, forecasting, and performance monitoring.
Analyze productivity, revenue and expense across facilities.
Support contract negotiations, renewals, and compliance as needed.
Identify opportunities for economies of scale and cost optimization.
Ensure system-wide compliance with regulatory and accreditation requirements.
Monitor quality, patient safety, and clinical outcomes across services.
Partner with quality and risk teams to address system-level trends.
Lead system-wide quality improvement initiatives.
Develop and maintain system-level dashboards and KPIs.
Analyze enterprise data to identify risks and opportunities.
Present performance summaries to executive leadership.
Drive accountability through transparent reporting.
Act as a system representative for hospital-based services.
Build strong relationships with executives, hospital leaders, and physicians.
Represent services in system committees and strategic forums.