Director of Operations / General Manager
About The Position
1-800 Plumber +AIR of Dallas is a growing plumbing company that focuses primarily on residential and commercial service, expanding into HVAC services this year. We are strengthening our operational leadership to support our next phase of scale. The Director of Operations will focus on execution, accountability, and financial performance. The Director of Operations will build and lead the operational engine of the company. This is not a sales-focused General Manager role. This is a disciplined operator role responsible for strengthening structure, improving margin performance, and reducing owner dependence. We are seeking a structured, accountable leader — not a sales-driven personality. 1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers. Here at 1-800-Plumber +Air, we have a Win/Win/Win model. First and foremost, it is important for our customers to win. Meaning, they get the quality of service that they deserve with the Honesty and Integrity that they want. Second, it is important that you win as being apart of our team. We will work together to make sure that we put a plan in place that allows you, as being apart of our team, to help you accomplish your goals. Third, is for we as the company to win. We know that when all 3 parties win, it creates for a fantastic experience and work environment. Come be apart of a team that will help you grow and accomplish the goals and dreams that you have always wanted.
Requirements
- 5+ years leading operations in a field-service or trades business
- Demonstrated P&L ownership
- Strong financial literacy and KPI discipline
- Comfortable leading skilled trade teams
- DISC Assessment Profile - High D / High C behavioral profile preferred
Nice To Haves
- Plumbing/HVAC experience helpful but not required
Responsibilities
- Own and manage weekly KPI scorecards
- Run structured operational meetings (EOS-style preferred)
- Enforce performance standards across field and office teams
- Protect and improve gross margin
- Improve estimate turnaround and close rate consistency
- Increase technician utilization and accountability
- Support HVAC launch operationally
- Reduce owner involvement in daily decision-making
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
