Director of Operations, Aviation

ABM•Charlotte, NC

12d

About The Position

The Director, Operations provides leadership to assigned accounts, districts, branches, and or/region leading facility services including Janitorial operations for a large international airport, and Cabin Appearance for the second largest U.S. hub of an international airline, all within the aviation/airport environment. This high-level executive position reports directly to the Regional Vice President, directs and oversees staff and is responsible for analyzing procedures, as well as identifying areas where process redesign will enhance accuracy, effectiveness, and efficiency. The Director is a critical liaison to senior leadership of ABM clients, and is responsible for reporting performance, identifying and communicating operational opportunities, addressing client concerns, and becoming a trusted advisor to our clients.

Requirements

Bachelor’s degree or equivalent experience.
7 to 10 years of experience in janitorial and aircraft cabin appearance, including management.
Ability to effectively lead a staff of direct reports.
Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation.
Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
Self-starter and works well independently and as part of a team.
Understanding of all facets of facilities roles.
Ability to develop and conduct effective health, safety and environmental training programs and meetings.
Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.
Skilled in directing activities and operations of others, including activities involving hazardous situations.
Can quickly dive deep on business challenges and formulate then as data and analytics problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.
Skills in relationship-building, teamwork, and collaboration.
Positive attitude with a strong desire to learn and a continuous improvement mindset.
Strong working knowledge of Excel and other Microsoft Office products.
Comfortable with routinely shifting demands.
Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.
Ability to work independently in a fast-paced, dynamic, results-oriented environment.
Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.

Responsibilities

Direct oversight of multiple P&Ls.
Direct interaction with internal and external executive leaders.
Ensure a safe and secure environment to meet customer needs and comply with regulatory requirements.
Recruit, manage, and lead teams with a focus on continuous improvement.
Select and develop teams of professionals, as well as leaders.
Influence and support functional strategy; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.
Support, motivate, and promote the team by building a positive and thriving team environment.
Direct overall department processes for integration of services and systems.
Direct initiatives to improve quality, performance, and customer service.
Maintain daily and weekly labor management control.
Identify, analyze, and review issues; document and report any issues.
Prepare plans for long range improvement projects to maintain infrastructure.
Maintain accountability for area budgeting, including selection, installation, and replacement of materials and equipment.
Special projects and other duties as assigned.