Director of Operations and Margin Performance

Colibri Group•Coral Springs, FL

1d•Onsite

About The Position

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. Gold Coast Schools, proudly part of the Colibri Group family, is Florida's premier provider of professional licensing education with over 50 years of excellence. As a Colibri Group brand, Gold Coast Schools offers pre-license, post-license, and continuing education across various industries, including real estate, CAM, insurance, mortgage, and construction. We deliver our courses through classroom, livestream, and online formats, ensuring flexible learning options for our students. Reporting to the General Manager of Contracting & Property Services (CPS), the Director of Operations & Margin Performance is responsible for driving cost discipline, operational efficiency, and scalable execution across CPS's physical products and live learning operations. The core mandate of this role is to improve unit economics, reduce operational friction, and ensure CPS can scale responsibly through better process design, systems, and vendor strategy. CPS operates as a direct-to-consumer business with significant physical product volume, primarily books and print materials, fulfilled through an ecommerce model — making inventory accuracy, fulfillment economics, and vendor relationships central to the unit's margin performance. This role is primarily focused on COGS management, vendor and contract optimization, expense visibility, and continuous improvement of site-based and live operations. Partnering closely with FP&A and CPS business unit leaders, this leader ensures that spend is intentional, transparent, and aligned to business priorities, while actively identifying opportunities to reduce dependency on physical labor and increase scale through technology, tooling, and process redesign. While this role maintains ownership of warehouse and live delivery operations, day-to-day floor execution is supported by a warehouse floor manager. This structure enables the Director to operate at the system, process, and economic level, while remaining an engaged onsite partner and support to site leadership. The ideal candidate is a systems thinker with a bias for action, a strong command of operational economics, and the leadership presence to drive change across a complex, multi-function environment.

Requirements

Deep knowledge of operational COGS management, process improvement, and unit economics.
Proven ability to lead vendor negotiations and secure structurally improved contract terms that enhance economics, flexibility, and scalability.
Strong analytical capabilities with the ability to translate complex operational and financial data into clear, actionable insights and decisions.
Demonstrated experience designing and implementing systems, tooling, or workflows that reduce manual labor and increase operational scale and efficiency.
Effective people leader with a track record of developing teams, fostering accountability, and driving performance through clarity and coaching.
Ability to operate effectively at both strategic and tactical levels — setting direction while engaging directly in day-to-day operations.
Hands-on experience with warehouse or fulfillment operations, including SLA management and cost-per-unit tracking.
Proficiency with operational reporting tools, inventory management systems, and project management platforms.
Strong written and verbal communication skills, with the ability to present insights clearly and persuasively to senior leadership.
Bachelor’s degree required.
Minimum 5+ years in operations, supply chain, or operational finance leadership roles with demonstrated success managing COGS and vendor relationships in a product-based or services business.

Nice To Haves

Experience in education, professional services, or a complex multi-channel environment.
Familiarity with book, print, or physical media inventory management.
Familiarity with live event or live instruction delivery operations.
MBA or equivalent advanced degree preferred.

Responsibilities

Own and continuously improve processes across warehouse operations, physical fulfillment, and live class delivery, identifying inefficiencies and redesigning workflows for greater speed, accuracy, scalability, and lower costs.
Reduce reliance on manual labor and physical effort by evaluating, piloting, and implementing operational technologies, systems, and tooling that measurably improve efficiency and reduce cost-to-serve.
Own end-to-end visibility and control of operational cost of goods sold (including printing, shipping, warehouse labor, live instruction, and facility costs), partnering closely with FP&A to track expenses, flag variances, and deliver actionable insights with clear tradeoffs.
Build and manage strategic partnerships with publishers, printers, logistics providers, and vendors; redesign contracts for better economics, predictable pricing, improved service levels, and long-term margin improvement.
Maintain overall accountability for warehouse performance, fulfillment SLAs (cost per order, accuracy, on-time delivery), and site economics while partnering closely with the onsite warehouse manager to drive daily execution and continuous improvement.
Oversee scheduling, coordination, and execution of in-person and virtual live classes, ensuring high reliability, cost efficiency, and operational readiness in partnership with Product, Curriculum, and CX teams.
Own key operational KPIs related to cost, efficiency, and execution; provide regular reporting with context, insights, and variance analysis to support data-driven decision making.
Use operational and financial data to guide capacity planning, investment prioritization, vendor strategy, and the evolution of site and live delivery models, while challenging assumptions with cost transparency.
Collaborate effectively with FP&A, Product, Curriculum, CX, and business unit leaders; foster a culture of trust, accountability, and servant leadership while addressing performance issues constructively.
Operate with a strong bias for results, detailed execution, appropriate urgency, and alignment with core values of Love, Joy, Boldness, Teamwork, and Curiosity.