Director of Operations and Health Coaching

Blueprint

5h•$90 - $130

About The Position

Death is our only foe. Blueprint was founded by Bryan Johnson, who has the world’s best comprehensive biomarkers. He is quantitatively the healthiest person on the planet. Blueprint is methodically built on science. Bryan freely shares his protocol, learnings and data with everyone to use. Blueprint has also developed a family of nutritional products to make the benefits of the Blueprint protocol affordable and available to all. We’re a small, tight-knit team working to clean up the global food supply, provide healthy food to everyone, and build Don’t Die into the most influential ideology in the world. We move quickly, work efficiently, and enjoy an environment defined by competence. The Director of Operations & Health Coaching at Blueprint is a senior operational leader responsible for end-to-end clinical operations, health coaching execution, and systems integration across the Blueprint care platform. This role ensures that physicians, health coaches, and care coordinators operate as a single, disciplined system, supported by integrated EHR, CRM, and operational workflows. The Director owns care delivery flow, operational performance, quality assurance, and the scalability of Blueprint’s high-touch precision medicine model. This is not a purely administrative role. The Director is expected to have clinical literacy and coaching credentials, enabling credible leadership of the Health Coaching function while maintaining tight operational control.

Requirements

Bachelor’s degree or equivalent professional experience; advanced degree preferred
Active Health Coaching Certification, preferably: National Board Certified Health & Wellness Coach (NBC-HWC) Or equivalent nationally recognized certification
Minimum 3–5 years of experience leading teams, preferably within healthcare or digital health
Demonstrated experience managing complex workflows across multidisciplinary teams
Strong understanding of clinical operations, care delivery, and patient experience
Experience overseeing EHR and CRM systems and driving operational adoption
Excellent organizational, communication, and leadership skills
High attention to detail with the ability to manage multiple priorities under pressure

Nice To Haves

Experience in concierge medicine, telemedicine, or precision/longevity healthcare
Prior responsibility for health coaching or allied health teams
Familiarity with quality improvement methodologies and KPI-driven operations
Experience working in fast-scaling healthcare or technology-enabled care models

Responsibilities

Own day-to-day clinical and operational execution across Blueprint’s care model
Ensure smooth end-to-end workflows across physicians, health coaches, care coordinators, and support teams
Optimize resource allocation, scheduling, capacity planning, and service delivery
Identify and resolve operational bottlenecks that impact care quality or experience
Provide direct leadership, supervision, and performance management of the Health Coach team
Ensure coaching delivery aligns with physician-led care plans and clinical protocols
Support hiring, onboarding, training, and ongoing development of Health Coaches
Maintain consistent coaching standards, scope-of-practice discipline, and documentation quality
Foster a culture of excellence, accountability, and continuous improvement within the coaching team
Partner with the CMO to uphold clinical quality, safety, and consistency across care delivery
Implement and maintain quality assurance and continuous improvement programs
Monitor adherence to clinical workflows, escalation pathways, and documentation standards
Support peer review, case conferences, and quality improvement initiatives
Identify operational risks related to patient safety, compliance, or care delivery and mitigate proactively
Own the operational integration and optimization of: Electronic Health Record (EHR) systems Customer Relationship Management (CRM) platforms Scheduling, messaging, and care coordination tools
Ensure systems support efficient clinical workflows, data visibility, and reporting
Partner with Product and Engineering teams to identify operational requirements and system enhancements
Drive adoption, training, and consistent use of technology across clinical and operational teams
Work with Compliance Officer to ensure compliance with healthcare regulations, HIPAA, and internal policies
Maintain operational readiness for audits, reviews, and regulatory inquiries
Identify and mitigate risks related to compliance, data security, and operational continuity
Partner with legal, compliance, and clinical leadership as needed
Own operational components of the patient experience across the care journey
Monitor client satisfaction, responsiveness, and service consistency
Drive improvements to onboarding, communication, and care delivery processes
Ensure high-touch service standards are maintained as Blueprint scales
Support budgeting, forecasting, and financial planning related to clinical operations and health coaching
Optimize operational efficiency while maintaining quality and experience standards
Monitor and report on key performance indicators (KPIs), including: Care delivery efficiency Coach and coordinator utilization Client engagement and retention Quality and service metrics
Use data to inform operational decisions and continuous improvement
Collaborate with executive leadership and the CMO on strategic planning and execution
Translate strategic goals into operational plans, timelines, and measurable outcomes
Serve as a cross-functional leader bridging clinical, product, operations, and growth teams
Contribute to scaling Blueprint’s care model without compromising quality