Director of Operation

V2V MANAGEMENT SOLUTIONS INC•Moses Lake, WA

About The Position

Director of Operations - Occupational Medicine Northwest Medical Group (NWMG) | Supported by V2V Management Solutions Join a growing, mission-driven healthcare organization where your leadership directly impacts patient outcomes, employer partnerships, and team success. Northwest Medical Group (NWMG), supported by V2V Management Solutions, is seeking a Director of Operations to lead operations for a dynamic and expanding occupational medicine practice. This is a unique opportunity to play a key role in scaling a multidisciplinary clinic that delivers high-quality care while helping patients safely return to work. Regional focus includes Spokane, WA and the existing Moses Lake, WA location. Need for starting in the Moses Lake location with option for changing base of operations in the future to Spokane. Why This Role Matters NWMG is in an exciting phase of growth. As Director of Operations, you’ll be a strategic partner in shaping the future of the organization—driving operational excellence, supporting clinical teams, and enhancing the patient and employer experience. NWMG services include occupational medicine, physical therapy, occupational therapy, massage therapy, and behavioral health—creating a comprehensive, team-based approach to care. What You’ll Do: Lead Operations & Strategy Oversee day-to-day clinic operations to ensure efficiency, quality, and exceptional patient experience Identify and implement process improvements that enhance performance and satisfaction Partner with leadership on growth initiatives and expansion efforts Drive Financial & Business Performance Manage clinic financials, budgeting, and reporting in collaboration with the CFO and accounting partners Monitor revenue cycle performance, including billing, collections, and denial management Ensure cost-effective operations while maintaining high standards of care Ensure Compliance & Excellence Maintain compliance with healthcare regulations and accrediting bodies Oversee policies, procedures, and operational standards Optimize Systems & Technology Lead oversight of EHR/PM systems and other business technologies Coordinate website, digital presence, and operational tools to support clinic success Lead & Develop the Team Oversee staffing, scheduling, recruitment, and performance management Foster a positive, professional culture with strong communication and engagement Partner with V2V executive leadership on HR strategy and support Strengthen Relationships & Growth Support business development and marketing initiatives Build and maintain strong referral and employer relationships Represent the clinic with healthcare partners, agencies, and payers

Requirements

Strong experience in medical practice or healthcare operations management
Solid understanding of financial management, budgeting, and revenue cycle performance
Knowledge of medical billing, insurance processes, and regulatory compliance (including HIPAA)
Proven leadership skills with the ability to build, motivate, and manage teams
Experience with healthcare technology systems (EHR/PM platforms)
Analytical mindset with a focus on problem-solving and continuous improvement

Nice To Haves

Experience in occupational medicine or workers’ compensation environments
Familiarity with Washington State workers’ compensation regulations

Responsibilities

Oversee day-to-day clinic operations to ensure efficiency, quality, and exceptional patient experience
Identify and implement process improvements that enhance performance and satisfaction
Partner with leadership on growth initiatives and expansion efforts
Manage clinic financials, budgeting, and reporting in collaboration with the CFO and accounting partners
Monitor revenue cycle performance, including billing, collections, and denial management
Ensure cost-effective operations while maintaining high standards of care
Maintain compliance with healthcare regulations and accrediting bodies
Oversee policies, procedures, and operational standards
Lead oversight of EHR/PM systems and other business technologies
Coordinate website, digital presence, and operational tools to support clinic success
Oversee staffing, scheduling, recruitment, and performance management
Foster a positive, professional culture with strong communication and engagement
Partner with V2V executive leadership on HR strategy and support
Support business development and marketing initiatives
Build and maintain strong referral and employer relationships
Represent the clinic with healthcare partners, agencies, and payers