Fraud & Claims Operation Director

Wells Fargo Bank • San Antonio, TX

3d • Hybrid

About The Position

About this role: Wells Fargo is seeking a Fraud & Claims Operations Director in Fraud Detection Operations as part of the Fraud & Claims Management team. The Fraud Detection Operations group is responsible for identifying, researching, and analyzing complex fraud schemes. This role will be helping to protect the bank and its customers to reduce fraud by handling inbound calls regarding fraud matters on customer accounts and working outbound calls on fraud alerts. In support of Fraud Detection Operations and related integrated control Framework (Prevent, Detect, Recover), our Fraud & Claims Operations Director will lead a team of approximately 350+ global employees who help in resolving fraud alerts. This team is responsible for detection and mitigation of potential fraud for credit card, debit card, ACH, inclearing check, deposit account origination, and deposit first party fraud. In this role, you will: Oversee Detection Operations Specialty which reviews account cases for potential fraud for New Account Originations and potential First Party Fraud situations Oversee the centralized Detection Operations fraud referrals from more than 70 referrals source across the bank for fraud. Responsible for providing fraud reviews for Merchant Services and serve as a liaison for Fraud Detection Operations with Merchant Services. Build high-performing teams focused on driving business results through effective leadership and team member engagement. Contribute to broad Operations strategies with a One Wells Fargo lens. Initiate action, manage change, and build partnerships to gain consensus across the team. Utilize strong transformational leadership, relationship management, influencing, and execution skills. Understand and operate successfully in a complex, heavily matrixed corporate environment.

Requirements

• 8+ years of Fraud Claim Investigation or Policy Violations, Risk Management, or Compliance experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of management experience

Nice To Haves

• 6 + years direct management experience
• 6 + years of Financial Services Fraud Detections Operations experience
• 4+ years of experience leading a fast paced, demanding, and deadline driven operational environment.
• 4+ years demonstrated ability to lead teams with a high level of team member engagement.
• 4 + years of experience creating and executing competitive and innovative operational business strategies, processes, and policies.
• 4+ Years of effectively partner and influence at the senior and executive level.
• Experience with fraud detection tools, techniques, and supporting processes, with an emphasis on credit and debit card, checks, ACH and deposit functions.
• Proven ability to drive execution and translate strategies into specific goals, tactics, action plans, and deliverables.
• Proven success attracting, leading, and engaging a diverse team with different levels of experience across multiple geographies and creating a culture of service and efficiency.
• Comprehensive knowledge of Fraud Operations organizational structures, functional roles, and corresponding capabilities to assess inherent risks.

Responsibilities

• Oversee Detection Operations Specialty which reviews account cases for potential fraud for New Account Originations and potential First Party Fraud situations
• Oversee the centralized Detection Operations fraud referrals from more than 70 referrals source across the bank for fraud.
• Responsible for providing fraud reviews for Merchant Services and serve as a liaison for Fraud Detection Operations with Merchant Services.
• Build high-performing teams focused on driving business results through effective leadership and team member engagement.
• Contribute to broad Operations strategies with a One Wells Fargo lens.
• Initiate action, manage change, and build partnerships to gain consensus across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed