Director of North America, Pre-Sales Platform Specialists

Twilio

13h•Remote

About The Position

This position is needed to lead, coach, and empower the North America Product Specialists team in shaping and executing Twilio’s go-to-market strategy. As a key member of the global leadership group, you will provide strategic direction and operational support for the largest team in the department. This is a high-impact, visible opportunity to mentor emerging leaders, drive product alignment across teams, and ensure strong leadership presence in the region during a pivotal growth phase at Twilio.

Requirements

10+ years of experience, including people management within a technology or SaaS environment.
Demonstrated experience mentoring and developing leaders at multiple organizational levels.
Exceptional executive communication and presentation skills.
Strong collaboration skills and experience navigating matrixed, cross-functional environments.
Expertise in product strategy, go-to-market planning, and solution architecture.
Proven ability to drive business results in a fast-paced, growth-focused setting.
Organizational and program management skills.

Nice To Haves

Experience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist team.
Experience supporting large regional teams within a global environment.
Familiarity with cloud computing, sales enablement, or value engineering.
Track record of building trust and supporting leaders through growth and transitions.

Responsibilities

Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists.
Mentor, support, and challenge managers to create and execute innovative solutions.
Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities.
Represent North America Product Specialists in executive forums, acting as a key advisor to the global head.
Ensure operational stability, trust, and continuity for front-line management during periods of growth and change.