Director of Multi Specialty Clinics

CommWell • Smithfield, NC

16d

About The Position

Make a Difference Where It Matters Most Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home. What You’ll Do Assures that all patients receive excellent customer service from all areas under supervision and facilitates as needed service recovery. Applies critical thinking and problem-solving skills to ensure well management of medical and ancillary services. Communicate frequently with Sr. Director of Nursing and keeps informed as needed on any issues or concerns. Communicates appropriately with Lead Medical and Dental Providers and Sr. Director of BH Services. Maintains open, frequent communication with all staff of all responsible clinics, as well as patients and guest by maintaining a daily presence in the departments; reinforces perception of leadership as interested and responsive. Hold regular “Operation Eagle” meetings and creates and implements processes that will improve patient satisfaction scores. Maintains collaborative working relationship with Leadership Management team, Creates an environment which enables and celebrates workforce excellence and fosters staff personal development in skills and competencies to improve patient care. Ensures adequacy of staffing and keeps appropriate staff schedules, tardy and absentee records and other employee documentation as needed. Monitors and supervises operational flow of patients throughout Multispecialty Clinic to provide effective quality and good continuum of patient care and meet established level of patient access volumes. Hold morning huddle “fly in” meetings with staff and monitors and ensures meetings are being held in all areas of responsibilities. Assures appropriate personnel competencies through orientation, education and continuing professional development for personnel. Performs Disciplinary actions and coaching when necessary. Conducts performance evaluations in a timely and consistent manner. Assists with coordination of patient care operations with dental, medical, behavioral health to support all operational functions as they relate to patient centered medical home. Responsible for oversight of ordering supplies and maintaining adequate clinical inventory. Participates in committees such as Pharmacy committee, medical primary care team, and others as needed. Communicates with primary care team members, and assist the development of clinical practice guidelines, supporting best practices and evidence-based medicine with Lead Providers, as needed. Provides training for electronic medical/health record to professional and support staff as needed Participates in the formulation, review and revision of all policies and procedures related to patient care areas. Supports development and collection of data for financial and operational dashboards. Supports Patient Centered Health Home Model. Active member of the Leadership Management Team. Participates in case review during PCHH huddles RN Nursing duties, as needed Other duties as assigned What We’re Looking For REQUIRED Active RN license Active CPR/BLS certification Minimum ten (10) years of direct patient care experience as a healthcare professional including supervisory experience. Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges CREDENTIALING Requires initial non-provider credentialing at the time of hire and reappointment every 2 years (if licensed) PREFERRED Bachelor’s Degree (or actively pursuing) in Health Administration, Business Administration, or related health care field Why Join CommWell Health? Impact: Be part of a team that delivers life-changing care to underserved populations. Balance: Enjoy a supportive, flexible environment that values your well-being. Growth: Access continuous learning, advancement pathways, and leadership development. Recognition: Your voice matters. At CommWell Health, every team member “colleague” is seen, heard, and valued. We Take Care of Our Team Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs 401(k) with Matching – Invest in your future with confidence Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness Career Growth – On-the-job training, certification support, and advancement opportunities A Team That Cares for You At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You’ll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, “The Value of Valuing” by recognizing each person’s worth, perspective, and contributions. Equal Opportunity Employer CommWell Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ready to Join Us? If you’re a compassionate nurse ready to be part of something bigger, we’d love to meet you. Apply today and help us shape the future of community health, one patient, one family, one community at a time.

Requirements

• Active RN license
• Active CPR/BLS certification
• Minimum ten (10) years of direct patient care experience as a healthcare professional including supervisory experience.
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges
• Requires initial non-provider credentialing at the time of hire and reappointment every 2 years (if licensed)

Nice To Haves

• Bachelor’s Degree (or actively pursuing) in Health Administration, Business Administration, or related health care field

Responsibilities

• Assures that all patients receive excellent customer service from all areas under supervision and facilitates as needed service recovery.
• Applies critical thinking and problem-solving skills to ensure well management of medical and ancillary services.
• Communicate frequently with Sr. Director of Nursing and keeps informed as needed on any issues or concerns.
• Communicates appropriately with Lead Medical and Dental Providers and Sr. Director of BH Services.
• Maintains open, frequent communication with all staff of all responsible clinics, as well as patients and guest by maintaining a daily presence in the departments; reinforces perception of leadership as interested and responsive.
• Hold regular “Operation Eagle” meetings and creates and implements processes that will improve patient satisfaction scores.
• Maintains collaborative working relationship with Leadership Management team, Creates an environment which enables and celebrates workforce excellence and fosters staff personal development in skills and competencies to improve patient care.
• Ensures adequacy of staffing and keeps appropriate staff schedules, tardy and absentee records and other employee documentation as needed.
• Monitors and supervises operational flow of patients throughout Multispecialty Clinic to provide effective quality and good continuum of patient care and meet established level of patient access volumes.
• Hold morning huddle “fly in” meetings with staff and monitors and ensures meetings are being held in all areas of responsibilities.
• Assures appropriate personnel competencies through orientation, education and continuing professional development for personnel.
• Performs Disciplinary actions and coaching when necessary.
• Conducts performance evaluations in a timely and consistent manner.
• Assists with coordination of patient care operations with dental, medical, behavioral health to support all operational functions as they relate to patient centered medical home.
• Responsible for oversight of ordering supplies and maintaining adequate clinical inventory.
• Participates in committees such as Pharmacy committee, medical primary care team, and others as needed.
• Communicates with primary care team members, and assist the development of clinical practice guidelines, supporting best practices and evidence-based medicine with Lead Providers, as needed.
• Provides training for electronic medical/health record to professional and support staff as needed
• Participates in the formulation, review and revision of all policies and procedures related to patient care areas.
• Supports development and collection of data for financial and operational dashboards.
• Supports Patient Centered Health Home Model.
• Active member of the Leadership Management Team.
• Participates in case review during PCHH huddles
• RN Nursing duties, as needed
• Other duties as assigned

Benefits

• Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs
• 401(k) with Matching – Invest in your future with confidence
• Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals
• Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness
• Career Growth – On-the-job training, certification support, and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees