Director of MRO Sales - Americas

Future Metals

10d

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. Who We Are Future Metals is part of Marmon Holdings, Inc., a global industrial organization within Berkshire Hathaway. With over $12 billion in annual revenue, Marmon is often called the biggest small business you'll ever find - competitive yet collaborative, performance-driven with a long-term vision, and above all, committed to doing business ethically. At Future Metals, we lead the way in supplying aerospace-quality metals and materials to the global aircraft manufacturing and maintenance industry. Our reach spans 12 strategically located service centers across North America, the United Kingdom, Europe, and Asia. We partner with major OEMs and their subcontractors worldwide through long-term contracts that give us access to reliable products, on-time delivery, and competitive pricing from a network of world-class producers. Why join us? Because here, you'll be part of a team that values integrity, innovation, and collaboration - while shaping the future of aerospace. About the Role Part of a global network engaging in strategic approaches to targeted MRO customers with strong interpersonal skills to deliver MRO and technical sales presentations & identify customer problems. Always providing exceptional customer service.

Requirements

Bachelor's degree in engineering or field related to products and services being sold preferred.
Previous customer service or sales support experience required.
Proven experience as Sales Director, Sales Manager, Sales Engineer, or similar, preferable in raw metallic materials and/or services for the commercial aerospace aftermarket
Experience in sales and providing solutions based on customer needs
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Candidates must be authorized to work in the United States for any employer.
Sponsorship for work authorization (e.g., H-1B, green card, etc.) is not available.

Nice To Haves

Aerospace background advantageous (not essential).

Responsibilities

Consults with existing and potential clients (airlines, MRO companies) to assess and understand equipment raw material needs and systems requirements.
Drafts, or assists with the drafting, of high impact sales presentations and other documentation and materials that explain products and services to customers.
Oversees customer account management, including negotiating contracts and agreements to maximize profit.
Takes part in periodic Strategic Marketing Meetings to position the company for further growth.
Provides expertise and support to sales teams to communicate products, services, and client needs.
Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Manages and updates customer databases, or portals, as required.
Resolves any issues and problems faced by customers and addresses customer issues and complaints promptly to ensure satisfaction and maintain trust.
Plays an integral part in generating new sales that will turn into long-lasting relationships.
Ensures that customer needs are met, which may include product modifications.
Proposes improved materials or new products to customers and explains benefits of changes.
Communicates with customer throughout the order fulfillment process.
Expedites and traces customer orders.
Communicates with management and other employees to facilitate customer satisfaction and further sales.
Provides support to customers and resolves problems with installed equipment.
Prepares product orders and schedules deliveries.
Assists with research and development of new products.
Participates in (global) exhibitions promoting Future Metals product portfolio.
Organizes own agenda and travel.
Travel 65-80%