Director of Merchandising Operations

Tuckernuck • Washington, DC

31d

About The Position

The Director of Merchandising Operations is the strategic and operational right hand to the Chief Merchandising Officer, responsible for ensuring the merchandising organization runs smoothly, efficiently, and in alignment with company goals. This leader drives operational excellence, leads key strategic initiatives, enables cross-functional collaboration, and serves as the connective tissue between merchandising, planning, web merchandising, supply chain, marketing, finance, and executive leadership.

Requirements

• 8–12+ years in merchandising, planning, operations, product, or retail strategy
• Bachelor’s degree required
• Strong project management and cross-functional leadership skills
• Analytical mindset with ability to translate data into action
• Excellent communicator and organizational systems builder
• Excels in ambiguous, fast-moving environments

Responsibilities

• Drive merchandising strategy & planning by translating the CMO’s priorities into clear operating plans, calendars, and KPIs.
• Help drive and align key milestone meetings across verticals and categories.
• Establish, maintain, and enforce the seasonal merchandising and go-to-market calendar, ensuring all teams hit key gates and milestones. Create and maintain standard templates, briefs, recaps, and reporting mechanisms so stakeholders have consistent visibility into goals, changes, and decisions.
• Optimize merchandising processes (line reviews, assortment milestones, workflows) to improve speed, consistency, and cross-team accountability.
• Lead cross-functional alignment across Planning, Supply Chain, Product, Finance, and Marketing to ensure coordinated execution of seasonal and go-to-market plans.
• Provide business insights & performance reporting through dashboards, analytics, and weekly business reviews to support data-driven decisions.
• Drive structured hindsight analyses to identify wins, misses, operational gaps, and opportunities for improvement each season.
• Coordinate with Marketing on receipts & inventory to align campaigns and product storytelling with real-time product flow and availability.
• Collaborate with Planning & Merch leaders to analyze SKU efficiency, category performance, and opportunities to rationalize or expand the assortment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees