Director of Membership

New Orleans Jewish Community Center•New Orleans, LA

1d•$75,000 - $82,000

About The Position

The New Orleans JCC is seeking a dynamic, relationship-driven Membership Director to lead membership growth, engagement, and retention across our two campuses. This role is ideal for a strategic thinker who combines data-driven decision-making with exceptional customer service and hands-on team leadership. What You’ll Do: Lead the development and execution of membership recruitment and retention strategies to maintain and grow a vibrant, mission-aligned membership base. Set and track sales goals, analyze membership trends, and use data to inform strategic decisions and drive results. Supervise and support the Membership Services team, including Managers, Associates, and Welcome Desk staff, ensuring consistent training, scheduling, and performance excellence. Oversee day-to-day membership operations, including tours, prospective member follow-up, onboarding, rejoins, cancellations, and account management. Partner cross-departmentally to enhance member engagement and collaborate with Marketing and Communications on promotions and outreach initiatives. Manage reporting for senior leadership, including membership statistics, conversion rates, reactivations, and retention data. Build and maintain strong relationships within the Jewish and broader community to expand visibility and deepen community partnerships. Ensure an outstanding member experience by addressing concerns professionally and implementing efficient, service-focused processes.

Requirements

College degree required
5+ years of full-time experience in marketing, sales, business, and/or customer service.
Ability to consistently communicate clearly and respectfully in both oral and written communication.
Willingness to learn and grow within a dynamic program environment.
Exhibits adaptability and flexibility in response to participant and program needs.
Dependable and attentive to daily responsibilities and follow-through.
Strong computer abilities, including knowledge of Google Workplace, CRM systems, and Microsoft Office.
Lead by example; follow all policies and procedures as defined in the NOJCC Handbook and as directed by Agency leadership.
Mon-Fri, 8am-5pm, with willingness to be flexible and work weekends and evenings as needed.

Nice To Haves

Management experience in the wellness/recreation/membership-based industry is helpful.

Responsibilities

Lead the development and execution of membership recruitment and retention strategies to maintain and grow a vibrant, mission-aligned membership base.
Set and track sales goals, analyze membership trends, and use data to inform strategic decisions and drive results.
Supervise and support the Membership Services team, including Managers, Associates, and Welcome Desk staff, ensuring consistent training, scheduling, and performance excellence.
Oversee day-to-day membership operations, including tours, prospective member follow-up, onboarding, rejoins, cancellations, and account management.
Partner cross-departmentally to enhance member engagement and collaborate with Marketing and Communications on promotions and outreach initiatives.
Manage reporting for senior leadership, including membership statistics, conversion rates, reactivations, and retention data.
Build and maintain strong relationships within the Jewish and broader community to expand visibility and deepen community partnerships.
Ensure an outstanding member experience by addressing concerns professionally and implementing efficient, service-focused processes.