Director of Membership - Warrensville YMCA

YMCA of Greater Cleveland•Warrensville Heights, OH

61d

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.

Requirements

Bachelor's Degree preferred.
In lieu of Bachelor's Degree, Associate's Degree in the related field and 2-3 years of related work experience or High School diploma, GED, or equivalent certificate of competency and 4-6 years of related work experience.
2 years supervisory experience in customer service preferred.
Experience with standard business software
CPR and First Aid certification and Safety training required within 30 days of hire.
Excellent personal computer skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Demonstrate commitment to the mission, cause of the YMCA, and uphold its values and ethics.
Ability to work effectively work with people of different backgrounds, abilities, opinions and perceptions.
Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying your immediate supervisor, branch executive, risk management and human resources department (s).

Responsibilities

Implements membership strategies that support recruitment of new members and retention of existing members.
Creates a member-focused culture and models relationship-building skills in all interactions.
Fosters a climate of innovation and resolves problems to ensure member satisfaction.
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.
Reviews and evaluates staff performance.
Develops strategies to motivate staff and achieve goals.
Promotes program and membership enrollment in interactions with existing and potential members.
Coordinates program registration, including logistics to support phone, walk-in and web registration.
Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Ensures proper implementation of front desk procedures.
Reviews and updates desk procedures and communicates changes to staff.
Coordinates with the business office as necessary on financial transactions.
Collaborates with or supervises the Association AOA Coordinator to ensure effectiveness and compliance with all 3rd party insurance payor agreements
Regularly monitors and audits 3rd party insurance membership swipes.
Reconciles all inconsistencies weekly.
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
Leads assigned aspects of the fund-raising campaign.
Participates in staff meetings and/or related meetings.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Performs other duties as assigned.