Director of Membership Planning

IPSY•New York, NY

11h•Hybrid

About The Position

The Director of Planning – Subscription is responsible for leading the financial, inventory, and strategic planning of the company’s subscription business, inclusive of the core subscription and add-ons businesses. This role owns demand forecasting, inventory and margin management, and long-range strategy to ensure profitable growth while delivering a best-in-class member experience. The Director partners closely with Merchandising, Finance, Marketing, Operations, and Product to align strategy, manage risk, and optimize outcomes across the full subscription ecosystem. This position reports to the Senior Director of Merchandising and is based in the New York City metropolitan area. Working mostly remote, with Tuesdays onsite (in NYC).

Requirements

8–12+ years in planning, finance, merchandising, or related roles
Deep expertise in inventory management and demand forecasting within subscription and add-on or ancillary revenue models
Strong margin management and financial acumen with end-to-end ownership of profitability
Proven ability in strategy design and long-range planning
Exceptional problem-solving skills in fast-paced and ambiguous environments
Demonstrated success managing cross-functional relationships and influencing without direct authority
Advanced analytical and executive communication skills
Experience leading and developing high-impact teams
Resilient attitude and entrepreneurial spirit

Nice To Haves

Direct experience owning subscription, e-commerce, or recurring revenue businesses

Responsibilities

Strategic Planning & Business Ownership
Design and lead planning strategy for both the subscription and add-ons businesses, aligned to AOP, long-range plans, and company growth objectives
Translate high-level business goals into executable inventory, margin, and demand strategies across multiple revenue streams
Identify risks and opportunities across subscription cadence, add-on attach rates, and inventory exposure, proactively recommending course corrections
Own scenario planning and trade-off analysis to support decision-making in dynamic environments
Inventory Management
Oversee end-to-end inventory planning for subscription programs and add-ons, ensuring optimal in-stock levels while minimizing excess and obsolescence
Lead demand forecasting and inventory flow strategies across core boxes, replenishment, and add-on offerings
Balance customer experience, warehouse capacity, and cash flow considerations across all subscription-related inventory
Drive improvements in inventory efficiency, turns, and utilization
Margin & Financial Management
Own margin performance across the subscription and add-ons portfolio, including cost modeling, pricing, promotional levers, and attach-rate economics
Partner with Finance to manage budgets, forecasts, and variance analysis
Evaluate unit economics at both the program and portfolio level to ensure profitability
Influence assortment and purchasing decisions to optimize margin outcomes
Cross-Functional Leadership
Act as a key thought partner to Merchandising, Marketing, Operations, Product, and Finance teams on both subscription and add-ons strategies
Manage and strengthen cross-functional relationships to ensure alignment and execution against shared goals
Communicate complex financial, inventory, and performance insights to senior leadership
Present business performance, risks, and recommendations to executive stakeholders
Problem Solving & Continuous Improvement
Lead complex problem solving in ambiguous situations, balancing short-term execution with long-term strategy
Identify process gaps and implement scalable planning tools, frameworks, and best practices across subscription and add-ons
Use data-driven insights to refine forecasting, inventory flow, and attach-rate performance
Foster a culture of ownership, accountability, and analytical rigor
People Leadership
Build, mentor, and develop a high-performing planning team
Set clear expectations, goals, and development plans for direct reports
Encourage strategic thinking, curiosity, and cross-functional collaboration