Director of Member Relations & Communications

Fiddlers Creek Management Co•Naples, FL

About The Position

Welcome to the 4,000± acre luxury master-planned community of Fiddler’s Creek, a Gulf Bay Development. The vibrant community represents an evolution of the private club experience, a welcoming, relaxed and comfortable lifestyle that is reflected in the warm and graceful attentiveness of the staff and the sense of genuine community among members. This role is responsible for: Curating and enhancing club life. Programming -Develop & ensure execution of relevant & engaging Member events and experiences specific to the club’s demographics. Communications -Implement thorough and consistent strategy to best communicate club life through all channels with heightened focus on all social media platforms, amplifying the Member story. Member Management -Champion the engagement and retention strategy for overall Member journey + tracking and forecasting. New Member Onboarding -Develop and be accountable for New Member Welcome and Connect Steps, Member Intel, and Name Recognition. Day To Day Focus on both the qualitative (Member Experience) goals of the Club. Lead Member Experience Team in executing Membership Experience strategic plan. Create a club life experience according to brand standards. Ensuring a vibrant and connected member community. Communicate to employees and Members consistently and concisely via all channels including a vibrant social media strategy. Execute all Member Events and Programs with member and committee feedback. Onboard/New Member Connect Steps. Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position. Create storytelling and content-focused communications. All The Other Stuff We Do Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal. Act with integrity. Conduct ourselves professionally and respectfully. Communicate effectively. Work well under pressure, coordinating multiple tasks at any given time. Solve problems, utilizing all available resources including regional and corporate staff. Work safely and ensure others are too. Attend meetings as required or requested. Understand service recovery procedures for Member/Guests. Notify GM and/or department head(s) of Member/Guest complaints. Rectify by practicing service recovery as soon as possible. Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs. We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.

Requirements

Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation.
Minimum Experience of 2 - 4 Years in Hospitality, Customer Relations, or Marketing & Communications.
Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel.
CRM/Jonas/NorthStar

Nice To Haves

Prefer experience in one or more of the following: sales, relationship management, food & beverage operations, customer service, membership associations, and/or event planning.
Prior experience in leading a team or project to a successful outcome is preferred.

Responsibilities

Curating and enhancing club life.
Programming -Develop & ensure execution of relevant & engaging Member events and experiences specific to the club’s demographics.
Communications -Implement thorough and consistent strategy to best communicate club life through all channels with heightened focus on all social media platforms, amplifying the Member story.
Member Management -Champion the engagement and retention strategy for overall Member journey + tracking and forecasting.
New Member Onboarding -Develop and be accountable for New Member Welcome and Connect Steps, Member Intel, and Name Recognition.
Focus on both the qualitative (Member Experience) goals of the Club.
Lead Member Experience Team in executing Membership Experience strategic plan.
Create a club life experience according to brand standards.
Ensuring a vibrant and connected member community.
Communicate to employees and Members consistently and concisely via all channels including a vibrant social media strategy.
Execute all Member Events and Programs with member and committee feedback.
Onboard/New Member Connect Steps.
Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position.
Create storytelling and content-focused communications.
Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal.
Act with integrity.
Conduct ourselves professionally and respectfully.
Communicate effectively.
Work well under pressure, coordinating multiple tasks at any given time.
Solve problems, utilizing all available resources including regional and corporate staff.
Work safely and ensure others are too.
Attend meetings as required or requested.
Understand service recovery procedures for Member/Guests.
Notify GM and/or department head(s) of Member/Guest complaints. Rectify by practicing service recovery as soon as possible.
Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs.
We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.