Director of Medical Staff Services

MemorialCare • Laguna Hills, CA

25d • Onsite

About The Position

This position is a management position with accountability for the daily operations and evaluations of the Medical Staff Services at Saddleback Medical Center. This position effectively creates the medical staff’s operational, programmatic and other policies, bylaws, and rules and regulations related to achieving the Mission and Vision of Saddleback and MHS. Directs the Medical Staff leaders in ensuring compliance with regulatory, accreditation, and hospital bylaws while supporting the medical staff in proper credentialing, privileging, governance, and quality/performance improvement activities/issues. Maintains the CME Program. Director serves as a key liaison between the medical staff, hospital administration, and external regulatory bodies. Develops and monitors the Medical Staff budget. Researches variances and identifies opportunities to reduce costs.

Requirements

• Five years’ progressive experience in a Medical Staff Services, including leadership roles
• Strong knowledge of medico-legal issues and laws, regulatory agency requirements and standards; medical terminology; strong interpersonal and supervisory skills.
• Requires independent problem solving skills and decision-making abilities; flexibility, perseverance and fortitude.
• Excellent organizational, communication, and interpersonal skills, diplomacy and tact.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with credentialing software and Microsoft Office Suite.
• Bachelor’s or Master’s degree in healthcare administration, business, or related field preferred

Nice To Haves

• Certified Professional Medical Services Management (CPMSM) or Certified Provider Credentialing Specialist (CPCS) preferred.

Responsibilities

• Accountable for the development, direction, planning and evaluation of the Medical Staff Services at Saddleback.
• Effectively creates the medical staff’s strategic, operational, programmatic and other policies, bylaws and rules and regulations related to achieving the mission and vision of Saddleback and MHS.
• Oversee daily operations of the Medical Staff Office, including credentialing, privileging, and reappointment processes.
• Lead and mentor a team of medical staff professionals, ensuring high performance and engagement.
• Develop and implement departmental policies and procedures aligned with hospital bylaws and regulatory standards.
• Develop and ensure adherence to departmental budget and Medical Executive Committee budget.
• Ensure compliance with Joint Commission or accreditation body (i.e., DNV, etc.), CMS, California Department of Public Health, and other regulatory requirements.
• Complete ongoing review of all medical staff manuals as required by changes in state and federal laws, and/or modifications of physician/hospital practices.
• Maintain accurate and timely documentation for audits and surveys.
• Monitor changes in laws and regulations affecting medical staff governance and credentialing.
• Support medical staff leadership in organizing meetings, elections, educational and committee activities.
• Advise on interpretation and application of medical staff bylaws, rules, and regulations.
• Facilitate communication between medical staff and hospital administration.
• Administer and coordinate both formal and informal physical problem resolution processes, inclusive of formal fair hearing procedures and the Allied Health Professional grievance process.
• Oversee initial and reappointment credentialing processes, ensuring accuracy and timeliness.
• Manage privileging and scope of practice verification for all practitioners.
• Utilize credentialing software and maintain secure provider records.
• Collaborate with Quality and Risk Management teams on peer review and performance improvement initiatives.
• Track and report key metrics related to credentialing and compliance

Benefits

• In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.
• Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents.
• We offer high quality health insurance plan options, so you can select the best choice for your family.
• Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees