Director of Marketplace Sales

Colorado Access•Aurora, CO

69d•Hybrid

About The Position

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care. Why should you consider a career with Colorado Access? We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion. Find work/life balance: We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend. What you will do: We are looking for a Director of Marketplace Sales who can help shape our vision and support our mission. Here is what the position will look like.

Requirements

Bachelor’s degree in business, Health Administration, Marketing, Public Health, or related fields (master’s preferred). An equivalent combination of experience and/or education may substitute with a preference for nine years of progressive relevant work experience.
Minimum of seven years of experience in health insurance sales, with at least 3 years in ACA individual markets. Experience working with state-based exchanges (e.g., Connect for Health Colorado) is a plus.
Proven leadership in sales strategy, operations, and team management.
Strong understanding of ACA regulations, Colorado health insurance market, and broker networks.
Proficiency in CRM platforms (e.g., Salesforce), data analytics, and sales enablement tools.
Demonstrates support for the company’s mission, vision and values.
Position requires excellent written and verbal communication skills with public speaking/presentation experience.
Strong interpersonal and relationship building skills; ability to develop strategic partnerships and work with all levels of staff.
Strong organizational and time management skills with the ability to multi-task.
A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Nice To Haves

Experience working with state-based exchanges (e.g., Connect for Health Colorado) is a plus.
master’s preferred

Responsibilities

Provides strategic direction and oversees the management and maintenance of department deliverables striving for operational excellence (productivity, quality, SLAs, customer experience of services provided, etc.).
Builds high performing teams with vision, leadership, goals and metrics.
Serves as a role model for team members; takes action and inspires team members to embrace and implement culture initiatives.
Provides awareness to staff about how their work impacts other departments, programs and the enterprise.
Encourages collaboration and holds team members accountable for achieving outstanding results.
Responsible for all management functions including hiring, training, planning and directing work, coaching and staff development, managing and evaluating performance, recognizing and rewarding employees; corrective action procedures and practices, addressing complaints and resolving problems.
Develops and manages the department budget.
Works closely with Directors across the organization to make tactical and operational decisions that advance company strategies and goals and collaborates to deliver on company-wide deliverables/requirements.
Oversees/leads departmental projects and continuous improvement initiatives may lead cross functional teams.
Develops and implements department policies and procedures to ensure compliance with federal, state, local and company policies, rules and regulations.
Develop and implement sales strategies to increase ACA individual membership across Colorado.
Lead annual sales planning, forecasting, and goal setting aligned with organizational objectives.
Identify market opportunities and competitive threats to inform product positioning and outreach.
Bring both an understanding of ICHRA and Medicaid cross-over population, as well as expertise in on and off exchange and specialty products.
Oversee the sales operations infrastructure including CRM systems, quoting tools, and reporting dashboards.
Ensure accurate tracking of sales performance, pipeline metrics, and broker engagement.
Collaborate with IT and analytics teams to streamline sales workflows and data integrity.
Knowledge of key FMOs, brokerages, enrollment vendors and platforms.
Understanding of commission systems and agent appointment software and vendors.
Build and manage relationships with brokers, navigators, and community-based enrollment partners.
Develop training programs and incentive structures to support broker success.
Ensure compliance with CMS and state regulations regarding broker conduct and compensation.
Work closely with marketing, product, compliance, and customer service teams to align messaging and member experience.
Support open enrollment readiness and special enrollment period strategies.

Benefits

PTO
floating holidays
nine company paid holidays
hybrid work environment
Employee Assistance Program
401K
Medical, dental, vision insurance that starts the first day of the month following start date.
Supplemental insurance such as critical illness and accidental injury.
Health care and dependent care flexible spending account options.
Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
Short-term and long-term disability coverage.
Voluntary life insurance (employee, spouse, dependent).
Paid time off
Retirement plan
Tuition reimbursement (based on eligibility).
Annual bonus program (based on eligibility, requirements and performance).