Director of Maintenance
About The Position
Director of Maintenance Department – Operations Reports to SVP of Operations Portfolio Size: ~7,000 Multifamily Units Position Summary The Director of Maintenance is responsible for the strategic oversight, leadership, and performance of all maintenance operations across a large-scale multifamily portfolio of approximately 7,000 units. This role ensures that communities are safe, well-maintained, compliant, cost-efficient, and aligned with company standards for resident satisfaction and asset preservation. The Director partners closely with Operations, Asset Management, Capital Projects, and Property Management to drive operational excellence and long-term value. Key Responsibilities Strategic Leadership & Operations · Develop, implement, and oversee maintenance strategies, standards, and best practices across the portfolio · Lead and mentor Maintenance Supervisors, and site-level teams · Establish KPIs for maintenance performance, including work order completion, preventative maintenance, turnover readiness, and resident satisfaction · Ensure consistent execution of company policies, procedures, and safety standards Budgeting & Financial Management · Develop and manage annual maintenance and capital budgets across the portfolio · Control expenses through vendor negotiation, inventory management, and labor optimization · Analyze maintenance costs and trends; recommend efficiency improvements · Partner with Asset Management on capital planning and ROI-value add programs Preventative Maintenance & Asset Preservation · Design and enforce preventative maintenance programs to extend asset life and reduce emergency repairs · Oversee unit turns to ensure quality, speed, and cost control · Ensure proper care of major building systems (HVAC, plumbing, electrical, roofing, life safety systems, etc.) Compliance, Safety & Risk Management · Ensure compliance with all local, state, and federal regulations, including Fair Housing, OSHA, EPA, and building codes · Oversee life safety programs (fire systems, inspections, emergency preparedness) · Reduce risk through proactive safety training, audits, and incident response protocols Vendor & Contract Management · Select, negotiate, and manage vendors, contractors, and service providers · Establish preferred vendor programs and service-level expectations · Oversee contract compliance, insurance requirements, and performance evaluations Technology & Systems · Ensure accurate data entry, reporting, and analytics to support decision-making · Evaluate and implement new technologies to improve efficiency and service delivery
Requirements
- 8–12+ years of progressive maintenance leadership experience in multifamily housing
- Proven experience managing large portfolios (3,000+ units; 7,000+ preferred)
- Strong knowledge of building systems, preventative maintenance, and unit turns
- Demonstrated ability to lead, scale, and develop high-performing teams
- Strong financial acumen with experience managing large operating budgets
- Thorough knowledge of safety, compliance, and regulatory requirements
- Ability to travel regularly between communities (50%+ depending on geography)
- Ability to walk properties, climb stairs, and inspect mechanical areas as needed
Nice To Haves
- Bachelor’s degree in Facilities Management, Engineering, Construction Management, or related field
- CAMT, CPM, or similar industry certifications
- Experience with value-add, renovation, or mixed-use portfolios
- Strategic thinker with strong execution skills
- Exceptional leadership, coaching, and communication abilities
- Highly organized with strong analytical and problem-solving skills
- Ability to balance resident satisfaction with cost control and asset preservation
- Comfortable operating in a fast-paced, growth-oriented environment
Responsibilities
- Develop, implement, and oversee maintenance strategies, standards, and best practices across the portfolio
- Lead and mentor Maintenance Supervisors, and site-level teams
- Establish KPIs for maintenance performance, including work order completion, preventative maintenance, turnover readiness, and resident satisfaction
- Ensure consistent execution of company policies, procedures, and safety standards
- Develop and manage annual maintenance and capital budgets across the portfolio
- Control expenses through vendor negotiation, inventory management, and labor optimization
- Analyze maintenance costs and trends; recommend efficiency improvements
- Partner with Asset Management on capital planning and ROI-value add programs
- Design and enforce preventative maintenance programs to extend asset life and reduce emergency repairs
- Oversee unit turns to ensure quality, speed, and cost control
- Ensure proper care of major building systems (HVAC, plumbing, electrical, roofing, life safety systems, etc.)
- Ensure compliance with all local, state, and federal regulations, including Fair Housing, OSHA, EPA, and building codes
- Oversee life safety programs (fire systems, inspections, emergency preparedness)
- Reduce risk through proactive safety training, audits, and incident response protocols
- Select, negotiate, and manage vendors, contractors, and service providers
- Establish preferred vendor programs and service-level expectations
- Oversee contract compliance, insurance requirements, and performance evaluations
- Ensure accurate data entry, reporting, and analytics to support decision-making
- Evaluate and implement new technologies to improve efficiency and service delivery
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
