Director of Maintenance Control - Facility Operations - Campus Services

Emory•Atlanta, GA

20d•Onsite

About The Position

Reporting to the AVP of Facilities Management, leads all of the zone maintenance units and the paint shop, supporting the Atlanta, Oxford, and Grady Campuses, which includes classrooms, administrative buildings, residential facilities, laboratory and research buildings, and recreational facilities that consist of over 10 million square feet of space on 690 acres. The purpose of this position is to provide direction and supervision for a team of professionals engaged in providing a full range of facilities maintenance and operation services. Responsible for overseeing the execution and performance of the campus wide maintenance service contracts such as; elevator maintenance service contract, emergency generator and auto transfer switch service contracts, grease trap maintenance contract, fire alarm panel and fire pump & extinguisher service contracts, etc. Provides the 24/7, after hours, and weekend emergency maintenance response in close coordination with Emory Public Safety Department (EPD) when required. When Critical Emergency Preparedness and Response (CEPAR) is activated, serves as a vital role for providing critical infrastructure information and coordinating appropriate emergency response for the active scenario. Provides direction for operations, maintenance, safety, environmental and customer relations issues. Provides continuity of policy and procedures and ensures effective cross functional coordination across all business lines of Facilities Management and Campus Services. Determines when contract services are needed to support mission objectives and participates in the selection of vendors. Forecasts staffing, equipment and resource needs. Ensures adherence to all applicable building and life safety codes and regulations regarding hazardous chemicals and power equipment. Plans, administers and monitors the department's capital equipment, operations and personnel budgets. Provides prioritized input to the Major Maintenance & Repair Program. Develops short and long-term organizational goals in support of the Campus Service and Emory missions. Hires, trains, supervises, and evaluates staff. Coordinates with the Director of Exterior Services, Sr. Director of Energy and Utilities, and the Director of Building and Residential Services where cross functional requirements impact one another. Engages routinely with customers and other stakeholders to determine service level performance goals are being met. Performs related responsibilities as required.

Requirements

A bachelor's degree in facilities management, engineering, architecture, business administration or a related field, and seven years of experience in facilities management which includes supervisory and budget management experience, OR an equivalent combination of education, training, and experience
A thorough knowledge of work order systems, work control methods, and various building system components
The ability to read blueprints
Thorough knowledge of various computer software applications, input and extraction of data, use of spreadsheet and report writing programs, which includes the ability to produce key performance indicator (KPI) and status reports
Must be able to analyze trends, evaluate and interpret results, and prepare reasonable solutions to modify current processes or make recommended changes across all business lines within Facilities Management
Capable of articulating thoughts and ideas persuasively and preparing clear and professional oral presentations, written reports and briefings
Positions within this classification may require a valid Georgia driver's license and an insurable driving record
NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee

Responsibilities

Leads all of the zone maintenance units and the paint shop, supporting the Atlanta, Oxford, and Grady Campuses
Provide direction and supervision for a team of professionals engaged in providing a full range of facilities maintenance and operation services
Overseeing the execution and performance of the campus wide maintenance service contracts
Provides the 24/7, after hours, and weekend emergency maintenance response in close coordination with Emory Public Safety Department (EPD) when required
Serves as a vital role for providing critical infrastructure information and coordinating appropriate emergency response for the active scenario when Critical Emergency Preparedness and Response (CEPAR) is activated
Provides direction for operations, maintenance, safety, environmental and customer relations issues
Provides continuity of policy and procedures and ensures effective cross functional coordination across all business lines of Facilities Management and Campus Services
Determines when contract services are needed to support mission objectives and participates in the selection of vendors
Forecasts staffing, equipment and resource needs
Ensures adherence to all applicable building and life safety codes and regulations regarding hazardous chemicals and power equipment
Plans, administers and monitors the department's capital equipment, operations and personnel budgets
Provides prioritized input to the Major Maintenance & Repair Program
Develops short and long-term organizational goals in support of the Campus Service and Emory missions
Hires, trains, supervises, and evaluates staff
Coordinates with the Director of Exterior Services, Sr. Director of Energy and Utilities, and the Director of Building and Residential Services where cross functional requirements impact one another
Engages routinely with customers and other stakeholders to determine service level performance goals are being met
Performs related responsibilities as required