Director of Learning & Employee Engagement

Moore Center Services, Inc.•Manchester, NH

About The Position

The Director of Learning & Employee Engagement (DL&EE) is responsible for leading the Agency’s employee training, professional development, and engagement initiatives. The Director oversees Agency training programs, ensures regulatory compliance relative to training, and partners with HR and Agency leadership to deliver professional development opportunities that strengthen workforce capability, retention, and leadership performance. Further, the DL&EE works as part of the human resources team to support employee relations.

Requirements

Bachelor’s degree required; master’s preferred.
Minimum of 10 years’ experience in learning and development, engagement, or HR leadership; nonprofit experience preferred.
Proficiency with Microsoft Office and database/learning management systems.
Valid driver’s license, reliable vehicle, and required insurance.
Strong facilitation, coaching, communication, and relationship-building skills.
Data-informed, systems-oriented thinker with strong organizational skills.
Ability to manage multiple initiatives with high follow-through.
Skilled in engaging diverse staff and stakeholders.
Creative problem solver with excellent written and verbal communication.
Able to work independently and collaboratively across interdisciplinary teams.
Commitment to the Agency mission, values, and all regulatory requirements.

Nice To Haves

master’s preferred.
nonprofit experience preferred.

Responsibilities

Ensure all agency training needs are met and training modules and programs are accessible and high quality.
Publish an agency training calendar, regularly sharing and promoting training opportunities to all agency staff
Coordinate training with internal and external subject matter experts.
Collaborating with agency and program leadership, develop and implement an Agency-wide learning and professional development strategy.
Lead onboarding and orientation programs, including The Moore Center Academy.
Design, collaborate, facilitate and support professional development initiatives for all Agency employees.
Actively manage the agency’s training platform, Relias.
Lead engagement surveys, listening sessions, and developing opportunities for feedback.
Use data to strengthen belonging, recognition, and cross-team collaboration.
Champion diversity, belonging, and inclusion initiatives through training and engagement opportunities.
Support on-going Agency recognition efforts for employees.
Facilitate communication, performance, and conflict-resolution conversations.
Conduct employee investigations, as needed, and provide recommended actions.
Manage training budgets, vendor relationships, and training platforms.
Partner with Advancement to pursue grant funding and revenue-generating training.
Maintain all training records in audit-ready condition.
Build community partnerships that support workforce development and recruitment.
Stay informed on regulatory changes through CSNI and industry networks.
Perform additional responsibilities as assigned.