Director of King's Ridge

CASA•Raleigh, NC

35d

About The Position

CASA is seeking a Director of King’s Ridge to provide strategic and day‑to‑day leadership for program operations, staffing, resident engagement, fiscal oversight, partnership development, and regulatory compliance. The Director is responsible for fostering a trauma‑informed, Housing First–aligned environment focused on helping residents achieve long‑term housing stability, improved health outcomes, and enhanced quality of life. The ideal candidate is a decisive leader, experienced Housing First practitioner, effective communicator, and strong ambassador for CASA and the King’s Ridge model, both during pre‑opening phases and ongoing operations. Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

Bachelor’s degree required, Master’s degree in a related field preferred or equivalent experience.
Minimum of 8 years of supervisory and managerial experience.
Significant experience in supportive housing, homeless services, or affordable/subsidized housing; hands‑on Housing First experience strongly preferred.
Experience working with single adults with disabilities and families experiencing homelessness.
Demonstrated commitment to serving vulnerable populations and implementing Housing First programs (experience opening such programs preferred).
Proven success managing collaborative partnerships and government grants/contracts.
Excellent conflict resolution, written and verbal communication, and presentation skills.
Ability to read, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to work with mathematical concepts such as probability, statistical inference, and fractions, percentages, ratios, and proportions applied to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions and deal with abstract and concrete variables.
Proficiency in Microsoft Word, Microsoft Excel, and other relevant software tools.
Requires standing and sitting for extended periods.
Requires occasional lifting up to 20 pounds.

Responsibilities

Program & Operational Leadership · Ensure delivery of high‑quality supportive housing and services that help residents transition successfully into housing and remain stably housed.
Lead day‑to‑day program operations and make effective decisions on building, programmatic, staff, and resident concerns.
Foster a Housing First and trauma‑informed program culture.
Ensure compliance with all grant, contract, licensing, and Homeless Management Information System (HMIS) requirements.
Maintain accurate program documentation and ensure alignment with funding and regulatory standards.
Facilitate meetings of the King’s Ridge Community Advisory Group and incorporate stakeholder feedback into program improvements.
Staff Leadership & Supervision · Provide leadership that supports, challenges, and inspires staff, volunteers, partners, and residents.
Supervise program staff and coordinate closely with onsite service providers to deliver resident‑centered care.
Promote collaboration, accountability, and a professional culture grounded in trauma‑informed approaches.
Manage conflict, personnel concerns, and performance challenges using restorative and supportive strategies.
Fiscal Management & Compliance · Manage program budgets responsibly and ensure the effective use of fiscal resources.
Maintain program and financial records in accordance with funder, government, and CASA policies.
Partner with Leasing Staff to promote a tenant‑centered approach to timely rent collection and lease compliance.
Property & Facilities Coordination · Collaborate with Facilities Management to ensure efficient building operations, including routine maintenance and emergency response.
Ensure the physical environment supports resident safety, dignity, and well‑being.
Address building-related issues promptly to minimize disruption to residents and services.
Community Partnerships & External Relations · Maintain a positive public presence for King’s Ridge and serve as the program’s representative in the local community.
Build and steward strong relationships with onsite service providers, government agencies, funders, volunteers, and community organizations.
Develop partnerships that enhance the stability, health, and long‑term success of residents.
Perform additional related duties as assigned.