2025-2026 Director of IT

Crescent City Schools•New Orleans, LA

13d•Hybrid

About The Position

The Director of Technology will work closely with Crescent City Schools leadership and Data/Technology team members to drive the use of technology to improve staff productivity and student learning. The Director of IT reports to the Chief Operating Officer. The Director of IT is Responsible For: Embodying, advocating, and operationalizing the mission, vision, and strategic direction of Crescent City Schools Developing, implementing, and evaluating IT programs and activities Coordinating troubleshooting, support, and repair Overseeing Crescent City School’s technology budget Managing Crescent City School’s technology team members Participating in the life of the schools within the network by attending staff meetings and celebrations, and providing support as needed IT programs and activities Researching new and emerging technologies, software and hardware solutions, and grant opportunities Developing and annually improving technology plans in accordance with needs, evaluations, best practices, and appropriate guidelines Leading technology teams at the organization and school levels to support and implement the technology plan and school-based technology goals Managing a variety of software solutions throughout the organization, including but not limited to online testing, visitor management, video surveillance, and food service point of sale Technology budget Selecting and managing vendor contracts, including but not limited to end-user support, email, phone, wireless, etc. Maintaining hardware and software inventories, including licensing and securing of software media Developing and maintaining multi-year budget projections for IT across all CCS schools, programs, and the network office Assisting School Directors with school-based technology budget creation Working with the E-Rate program to purchase technology Engineering and Provisioning Installing new/rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements Developing and maintaining installation and configuration procedures, system configuration, and troubleshooting steps Researching and recommending innovative, and, where possible, automated approaches for system administration tasks Identifying approaches that leverage our resources and provide cost savings Contributing to and maintaining system standards Operations and Support Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and automated scripts Performing regular security monitoring to identify any possible intrusions Providing Tier III support to staff; investigate, research, and troubleshoot issues Creating, changing, and deleting user accounts per request Repairing and recovering hardware or software failures; coordinating and communicating with impacted staff and tech Working with cross-functional teams to assess and implement new technologies, tools, and system enhancements to improve efficiency and scalability Maintenance Applying OS and other 3rd party software patches and updates regularly; configuring/adding new services as necessary Maintaining operational, configuration, or other procedures Performing periodic performance reporting Maintaining data center environmental and monitoring equipment Performing ongoing performance tuning, hardware upgrades, and resource optimization as required; configure CPU, memory, and disk partitions as required

Requirements

Believe in the mission and values of Crescent City Schools
Have a Bachelor’s degree (required)
Have a strong familiarity with: Configuring and maintaining network equipment in a WAN environment Google Suite for Education administration and setup Apple School Manager administration and setup Windows 7/10/11, Chrome OS, Mac OS, Linux Microsoft Windows Server Hard drive imaging and cloning VOIP and POTs technologies Surveillance software and camera deployment/solutions Visitor management systems
Have experience building and maintaining networks in an educational environment (required)
Have the commitment to continuously update your IT knowledge base
Can demonstrate a thorough knowledge of a range of technologies from end-user devices to P2P server/client inter-connectivity (required)
Have the ability to communicate complicated technological information in a clear and concise manner
Have the ability to work effectively with a diverse population of stakeholders
Have a strong service-oriented mindset

Nice To Haves

Master’s degree or equivalent experience is preferred

Responsibilities

Embodying, advocating, and operationalizing the mission, vision, and strategic direction of Crescent City Schools
Developing, implementing, and evaluating IT programs and activities
Coordinating troubleshooting, support, and repair
Overseeing Crescent City School’s technology budget
Managing Crescent City School’s technology team members
Participating in the life of the schools within the network by attending staff meetings and celebrations, and providing support as needed
Researching new and emerging technologies, software and hardware solutions, and grant opportunities
Developing and annually improving technology plans in accordance with needs, evaluations, best practices, and appropriate guidelines
Leading technology teams at the organization and school levels to support and implement the technology plan and school-based technology goals
Managing a variety of software solutions throughout the organization, including but not limited to online testing, visitor management, video surveillance, and food service point of sale
Selecting and managing vendor contracts, including but not limited to end-user support, email, phone, wireless, etc.
Maintaining hardware and software inventories, including licensing and securing of software media
Developing and maintaining multi-year budget projections for IT across all CCS schools, programs, and the network office
Assisting School Directors with school-based technology budget creation
Working with the E-Rate program to purchase technology
Installing new/rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements
Developing and maintaining installation and configuration procedures, system configuration, and troubleshooting steps
Researching and recommending innovative, and, where possible, automated approaches for system administration tasks
Identifying approaches that leverage our resources and provide cost savings
Contributing to and maintaining system standards
Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and automated scripts
Performing regular security monitoring to identify any possible intrusions
Providing Tier III support to staff; investigate, research, and troubleshoot issues
Creating, changing, and deleting user accounts per request
Repairing and recovering hardware or software failures; coordinating and communicating with impacted staff and tech
Working with cross-functional teams to assess and implement new technologies, tools, and system enhancements to improve efficiency and scalability
Applying OS and other 3rd party software patches and updates regularly; configuring/adding new services as necessary
Maintaining operational, configuration, or other procedures
Performing periodic performance reporting
Maintaining data center environmental and monitoring equipment
Performing ongoing performance tuning, hardware upgrades, and resource optimization as required; configure CPU, memory, and disk partitions as required