Director of IT, Service Management Architect
About The Position
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. The Director of IT, Service Management Architect leads the strategic and technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience. This role is responsible for architecting scalable, secure, and integrated solutions that support Service management with Service Cases , Resource Scheduling , Labor confirmations , Part Ordering and Part Returns. This role will design and manage applications involved in internal customer engineer workforce interactions on various processes for Install , Warranty and Service execution of heavy equipment's. The role will partner with business stakeholders, product owners, and engineering teams to deliver seamless digital journey and drive operational efficiency for the business.
Requirements
- 10-15 years of experience in IT roles, with 10+ years in Service Management for Service/Maintenance and Parts/Products , Resource scheduling and dispatching on digital platforms.
- Working experience & knowledge in the after market Sales & Service activities of discrete product manufacturing global companies such as Service Case execution, resource scheduling, resource assignment and dispatching, Labor confirmation , Pass down reporting , Part ordering , Sales orders , Part Confirmation , Part return processes
- Implementation experience for service management process using SAP S/4HANA, SAP ERP , SAP Field Service Management FSM , SAP CRM , SAP Service and Asset Manager SSAM , SAP Sales/Service Cloud V2 is desired.
- Excellent communication, leadership and solution architect skills.
- Acts as a trusted partner who understands the customer's business objectives.
- Strong stakeholder engagement skills.
- Ability to work effectively in a fast-paced, dynamic and global environment.
- To succeed , the role requires a high capacity for complexity and a strong ability to understand business needs.
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
Responsibilities
- Define and execute the IT programs for Service execution aligned with business growth and digital transformation goals.
- Lead cross-functional teams across IT, product, UX, and business operations to deliver key capabilities across phases of the equipment lifecycle.
- Drive platform modernization and integration with ERP (e.g., SAP S/4HANA), CRM and billing systems.
- Collaborate with strategic vendor partners, to identify, evaluate and recommend new business process and business application solutions to address emerging business needs, and develop product and project road maps.
- Serves as subject matter expert and manages personnel performing the build, test and deployment of complex business application solutions.
- Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices.
- Plans and manages personnel to deliver project and support service in area of responsibility within allocated budget.
Benefits
- You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
- We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.
- At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
