Director of IT (PMO)

Appalachian Regional Healthcare, Inc.•Lexington, KY

About The Position

The Director of IT PMO is responsible for the direction and leadership of operational, financial, programmatic and personnel activities for the IT Project Management Office (PMO). This position will oversee the team to ensure clinical, operational, and strategic programs and projects meet ARH organizational goals and strategic priorities. This leadership role develops and implements IT PMO processes and policies, oversees IT PMO project managers and works with other departments leaders to define, prioritize and manage projects and programs. The director plays a critical role in establishing ARH approach to the full project life cycle, including project initiation, planning, resourcing, execution, monitoring, control and completion.

Requirements

Bachelor’s Degree in Healthcare, Technology, Business, Education, Project Management, or related field.
PMP Certification Required
Eight (8) years of project experience
Three (3+) years of complex project management experience
Demonstrated success leading large-scale projects and project teams spanning a large and complex enterprise
Prior management experience Required
Demonstrated success with team leadership and development
Leads with integrity
Maintains strategic orientation
Demonstrates business & financial acumen
Champions innovation
Manages execution
Leads & Develops people
Project and Delivery Leadership
Leading without direct authority
Leading highly empowered and self-directed teams
Communication
Lean management principles
Agility and mentorship
Advanced critical thinking, analytical and problem-solving abilities
Profeciency in project management
Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams
Demonstrated creativity and flexibility
Ability to operate in high-pressure situations
Excellent organizational skills
Demonstrated innovative approach to problem resolution
Ability to work collaboratively across ARH entities and disciplines
Demonstrated commitment to patient- and family centered care
Broad knowledge of modern health care administration practices and principles within a managed care environment and/or medical center.
Effective analytical ability in order to develop and analyze options, recommend solutions to and solve complex problems and issues
Demonstrated effective managerial and administrative leadership of clinical operations
Knowledge of principles and techniques used in negotiation as applied to service contracts and equipment purchasing
Effective organizational, planning and project management abilities
Ability to function independently and deal with multiple, simultaneous projects.
Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement
Ability to demonstrate a commitment to quality and excellence
Effective leadership abilities
Ability to implement change in a positive, sensitive, and forward-thinking manner
Planning and problem solving
Developing goals and objectives, and establishing priorities
Inspires confidence, appropriate risk taking and achievement of high standards
Self-starter with a willingness to try new ideas
Positive, can-do attitude coupled with a sense of urgency
Good judgment and ability to act decisively at the right time
Ability to persuade others and develop consensus
Effective communication skills both in written and verbal presentation with a communication style that is open and foster trust, credibility and understanding
Ability to effect collaborative and promote teamwork
Ability to ensure a high level of customer satisfaction including employees, patients, visitors, referring physicians, and external stakeholders
Ability to create win/win solutions and relationships
Possess working to advanced knowledge of Business Analysis: Requirements gathering Business Requirements capture and documentation Process flows

Nice To Haves

Master’s Degree in Healthcare, Technology, Business, Education, Project Management or related field.
Ten (10) years of progressive project and management leadership experience including five (5) years with IT teams and projects, in a health system.

Responsibilities

Establish the standard methodology, governance, templates, and tools necessary for ARH to project manage, oversee, organize, and help drive IT initiatives, measure Critical Success Factors, prepare presentations, action trackers, and reports as needed.
Manage the IT PMO Project Managers and Team Leaders to ensure compliance with IT PMO methodologies, governance, and templates
Work with other corporate leaders and business sponsors to place IT PMO project managers in IT related initiatives with the appropriate skillsets and experience.
Ensure effective communication and stakeholder engagement activities making use of communication resources and reporting/tracking systems
Develop accountability processes to ensure project managers and/or team leaders and their teams are executing on key IT PMO priorities
Conduct research and analysis of market trends
Ensure project align with strategic plan and desired outcomes
Develop presentation materials including charts, graphs, and data representations as needed
Provide ongoing analysis and delivery of projects to maximize use of resources including time, people and money
Monitor project costs to maximize use of resources
Works with leadership team on wide ranging scope and insight into all company-related matters
Prepare presentations and updates for internal audiences, such as leadership reports or presentations for company-wide meetings
Organize and prioritize critical issues and required information to facilitate efficient decision making
Collaborate across multiple functional areas to provide oversight and guidance on key projects
Create insightful analytics and actionable summaries
Coordinates the work of professional, technical, and other IT staff including project managers, application managers & analysts and support staff for a given project.
Is directly responsible for the day-to-day support & coordination of all IT PMO functions and processes and strives to maintain the appropriate documentation, escalation, and progress of IT PMO projects and evaluation.
Is the escalation point of contact and is responsible for identifying any changes in cost, resource needs or timelines.
Making sure the IT PMO provides project management support for IT projects for all ARH locations as defined by the IT PMO standards and project criteria. Ensures communication with project stakeholders is appropriate and timely. Tracks costs associated with projects and ensures projects are delivered on time and on budget.
Keeps current on new developments in project management and plans for future upgrades and organizational changes.
Identifies, prioritizes, and addresses risks to protect ARH information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction.
Maintains confidentiality, integrity, and availability of ARH information.
Complies with applicable internal and external policies, standards, laws, and regulation related to ARH information.
Provides leadership, development planning, motivation, and mentoring of IT PMO staff.
Reviews performance of IT PMO staff on an annual basis.
Act as a primary escalation point for critical IT issues.
Performs other related duties, tasks and responsibilities as required or assigned.