Director of IT Operations (One World Observatory)

Legends Global • New York, NY

21d • $145,000 - $150,000 • Onsite

About The Position

The Director of IT Operations is responsible for overseeing the day-to-day technology operations and ensuring stability and security of Legends Global IT systems and infrastructure at One World Observatory. Reporting to the General Manager with a dotted line to VP Venue Technology, this role leads a team of IT support specialists to ensure the reliability and efficiency of all enterprise systems at the venue.

Requirements

• Bachelor’s or master’s degree in computer science, Information Systems, or a related field (MBA a plus)
• Minimum of 8 years in IT operations, ideally within attractions, entertainments or hospitality environments
• Minimum of 5 years in an IT leadership role supporting organizations with 100+ users
• Proven experience managing vendors and outsourced IT services
• Minimum of 5 years working with hybrid cloud technologies
• Experience supporting AV systems, ticketing platforms, point-of-sale systems, and business-critical applications
• Expertise in Microsoft Windows Server, Microsoft 365, and Azure AD deployment
• Strong background in IT security, PCI compliance, and incident response
• Demonstrated success leading cross-functional teams, managing budgets, and delivering enterprise-wide technology initiatives
• Strong leadership skills with the ability to motivate, mentor, and develop high-performing teams
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Advanced understanding of enterprise IT infrastructure, security frameworks, and service delivery models
• Ability to work effectively in a matrixed organization and manage multiple priorities simultaneously
• Exceptional interpersonal, communication, and presentation skills, with the ability to engage both technical and non-technical audiences
• Proficiency with IT management tools, including Active Directory and System Center
• Strong organizational and project management capabilities with attention to detail and execution
• Proven ability to analyze business needs and translate them into effective technical solutions
• High degree of professionalism, accountability, and adaptability in a fast-paced environment

Nice To Haves

• Relevant technical and project management certifications (e.g., PMP, ITIL, CISSP) preferred

Responsibilities

• Deliver and actively support ticketing, AV, digital signage, point-of-sale, payment, and various other systems that are critical to business operations
• Schedule, manage, mentor, and optimize deployment of full-time and part-time hourly venue technology staff
• Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
• Manage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including ticketing vendors, digital signage vendors, point-of-sale vendors, etc. to hold them accountable to service level agreements
• Oversee IT Service Management processes and procedures, ensuring scalability and standardization across the organization
• Collaborate with IT Solution Delivery Managers to design and implement IT solutions aligned with business goals
• Evaluate, recommend, and implement third-party IT products and services to improve operational efficiency and enhance quality of service for guests
• Establish standards, best practices, and technology guidelines to enhance productivity and consistency
• Manage IT financial processes, including budgeting, forecasting, and invoice approval
• Monitor, analyze, and continuously improve application portfolios, infrastructure performance, and service delivery
• Ensure compliance with all safety and security protocols, including PCI risk management, incident response, and data protection
• Primary focus on OWO with possible assistance with technology support and projects at other Attractions locations
• Perform additional related duties, tasks and responsibilities as required
• Carry out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff fostering a culture of accountability, innovation, and professional growth

Benefits

• Competitive salary range of $145,000 - $150,000 plus bonus potential commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director