Director of IT Operations - Tennessee Titans

Sodexo Live! (Salary)•Nashville, TN

17d•Onsite

About The Position

The Director of IT Operations at Sodexo Live! leads the strategic and day-to-day management of technology infrastructure across a diverse portfolio of hospitality venues-including stadiums, convention centers, cultural destinations, and airport lounges. This role ensures the reliability, scalability, and security of IT systems that support live event operations, food & beverage services, and guest-facing technologies.

Requirements

Familiarity with hospitality-specific tech platforms (e.g., Oracle Micros, Toast, VenueNext)
Deep understanding of enterprise networking (LAN/WAN, Wi-Fi, SD-WAN)
Proficiency in endpoint management, MDM, and remote support tools
Strong grasp of cybersecurity frameworks and incident response protocols
Knowledge of data analytics platforms and integration with operational systems
Experience deploying and supporting tech in high-traffic environments (stadiums, arenas, convention centers)
Familiarity with guest-facing technologies: mobile ordering, digital signage, loyalty apps
Understanding of AV systems, IPTV, and broadcast infrastructure for live events
Experience managing large-scale IT budgets and vendor relationships
Strategic thinker with a track record of aligning IT with business outcomes
Ability to conduct risk assessments and implement mitigation strategies
Ability to translate technical concepts for non-technical audiences
Strong problem-solving mindset and crisis management capabilities

Responsibilities

Oversee all venue-based IT systems including POS, networking, AV, and mobile ordering platforms
Ensure high availability and performance of mission-critical systems during live events
Manage cloud infrastructure, data centers, and endpoint devices across locations
Lead and mentor regional IT managers, support analysts, and technical staff
Build a culture of accountability, responsiveness, and continuous improvement
Coordinate staffing and training for venue technology teams
Develop and execute IT operations strategy aligned with business goals
Manage budgets, vendor contracts, and service-level agreements (SLAs)
Lead technology rollouts, upgrades, and integrations across venues
Ensure compliance with PCI, data privacy, and cybersecurity standards
Monitor systems for vulnerabilities and implement proactive security measures
Support internal and external audits related to IT operations
Partner with Operations, Finance, HR, and Culinary teams to align technology with business needs
Serve as a key liaison between corporate IT and venue leadership
Provide executive-level reporting on system performance and project outcomes