Director of IT and Platform Services

TireHub Career • Atlanta, GA

11d • Onsite

About The Position

Director, IT Operations & Platform Services About TireHub: At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.TireHub.com/Careers to learn more. Role Summary: The Director of IT Operations & Platform Services is responsible for the reliability, availability, security, and operational excellence of the organization’s technology platforms. This role leads teams responsible for DevOps, enterprise application support, and APIs and customer connectivity, ensuring that systems and services meet IT, business, and customer expectations. This leader drives operational maturity across system monitoring, incident management, change management, system administration, and end-user support, while partnering closely with Engineering, Product, Security, and business stakeholders. This role will report to the Vice President of Information Technology. When you say YES to something bigger: Choose your day one benefits which include a no cost health insurance option TireHub funded Health Savings Account Additional benefit options including TireHub paid short/long term disability and life insurance benefits Paid vacation and holidays Parental leave programs Build your financial future with 401k including TireHub match Access to tire discounts, perks, and so much more! Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more. The individual must exhibit the following core attributes of the TireHub commitment: Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we do not give up until we get to the end. Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.

Requirements

• Bachelor’s degree in computer science, Information Systems, or a related field preferred.
• 10+ years of progressive experience in IT operations, platform services, or application support.
• 5+ years in a management or director-level role.
• Experience managing teams of 10 people or more.
• Strong experience with IT service management frameworks (ITIL or equivalent).
• Hands-on background with DevOps, system administration, and production support.
• Experience supporting enterprise applications and integration platforms.
• Proven ability to lead incident management and operational improvement initiatives.
• Experience in cloud-based or hybrid environments (AWS, Azure, GCP).
• Familiarity with API management, middleware, and integration platforms.
• Experience in SaaS, regulated, or customer-facing environments.
• Proven ability to effectively manage multiple tasks, prioritize workload, and adapt to shifting priorities.
• Ability to manage time effectively to meet deadlines, demonstrating a strong capacity for planning and execution in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Excellent written, verbal, and communication skills.
• A valid Driver’s license with at least 2 years of driving experience required (3 years preferred; Does not include time on learner’s permits).

Responsibilities

• Owns day-to-day operational performance of enterprise platforms and applications.
• Establishes and matures IT service management practices, including incident, problem, change, and request management.
• Ensures high availability, performance, and resilience of production systems through proactive monitoring and capacity planning.
• Leads major incident response, root cause analysis, and post-incident remediation.
• Defines and tracks SLAs, SLOs, and operational KPIs to measure and improve service delivery.
• Leads DevOps and platform teams responsible for CI/CD pipelines, infrastructure automation, and environment stability.
• Partners with Engineering to improve deployment reliability, scalability, and operational readiness.
• Ensures operational standards for logging, monitoring, altering, and observability across all systems.
• Oversees operational support of APIs, integrations, B2B eCommerce platforms, and customer connectivity platforms.
• Ensures reliability, performance, and security of external and internal integrations.
• Coordinates with Engineering, and customer-facing teams to support onboarding, changes, and issue resolution.
• Establishes operational governance for integration changes and releases.
• Leads teams supporting enterprise applications (ERP, CRM, HRIS, financial systems, collaboration tools).
• Ensures effective vendor management, contract oversight, and escalation handling.
• Drives continuous improvement in application support processes and user experience.
• Oversees system administration, upgrades, patching, and lifecycle management.
• Partners with Information Security to ensure systems meet security, compliance, and audit requirements.
• Supports vulnerability management, access controls, and operational security standards.
• Ensures operational readiness for audits, disaster recovery, and business continuity planning.
• Builds, leads, and mentors high-performing IT operations and platform teams.
• Defines long-term vision and roadmap for IT operations and platform services.
• Manages budgets, resource planning, and vendor relationships.
• Acts as a trusted advisor to senior leadership on operational risk, system health, and technology investments.
• Ensures individual personal adherence to TireHub policies, procedures, and guidelines.
• Participates and maintains ongoing training requirements through in-person, virtual or computer-based learning modules as assigned.
• Completes other tasks assigned by their supervisor or another member of Leadership, as requested.

Benefits

• Choose your day one benefits which include a no cost health insurance option
• TireHub funded Health Savings Account
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• Build your financial future with 401k including TireHub match
• Access to tire discounts, perks, and so much more!
• Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director