Director of Intake

UHS • Louisville, KY

52d • Onsite

About The Position

Since 1985, The Brook Hospital has been offering hope to individuals, families, and communities. As a leader in behavioral health, The Brook provides comprehensive mental health and addiction treatment services with compassion and clinical excellence. Our Dupont campus is an 88-bed facility offering a full continuum of care — including inpatient, extended care, partial hospitalization, and outpatient programs for children, adolescents, and adults. The Director of Intake provides strategic and operational leadership for the hospital’s Admissions Department, ensuring effective access to care and clinical assessment services. This role oversees a team of specialists responsible for patient evaluations, level-of-care determinations, call management, crisis intervention, and coordination of admissions and referrals. The Director collaborates closely with medical staff, nursing, administration, and external partners—including referral sources and payers—to ensure efficient, patient-centered intake operations.

Requirements

• Master’s degree in Social Work or related field, or active RN license in the state of Kentucky.
• Minimum of three (3) years of related experience required.
• Active RN, LCSW, or LMFT license required (in the appropriate state of practice).
• Must obtain CPI and CPR certification within the first 30 days of employment.

Nice To Haves

• Prior experience in psychiatric patient care and understanding of mental illness is preferred.

Responsibilities

• Provide leadership and direction to Intake team members, promoting service excellence and clinical accuracy.
• Oversee departmental budget, policies, procedures, and regulatory compliance.
• Maintain and analyze data related to admissions trends, access metrics, and patient experience.
• Partner with senior leadership on strategic planning and process improvement initiatives.
• Foster collaboration between internal teams and external stakeholders to enhance patient access and satisfaction.

Benefits

• Challenging and rewarding work environment within a leading behavioral health system
• Professional growth and development opportunities across UHS and its 400+ subsidiaries
• Competitive compensation package
• 401(k) plan with company match
• Generous Paid Time Off (PTO)
• Free on-site meals
• Tuition reimbursement
• Service Excellence culture focused on teamwork, integrity, and patient-centered care

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees