Director of Institutional Effectiveness

Roberts Wesleyan University•Rochester, NY

1d•Onsite

About The Position

The Director of Institutional Effectiveness serves a key role in supporting the mission of the university by leading and coordinating institutional assessment efforts to ensure the accomplishment of the mission and intended outcomes. This role also involves reporting critical institutional data to external agencies for regulatory compliance and conducting research and analyzing data to drive continuous improvement and data-informed decision-making. The Director collaborates and works cooperatively with various offices and departments across the University to support the student experience, operational excellence, and overall institutional effectiveness.

Requirements

Master’s degree in a relevant field (e.g., social sciences, business, education, data analytics)
Minimum of five years of experience in institutional research, assessment, or data analytics in a higher education context
Experience working effectively and collaboratively in a university setting
Experience constructing and disseminating surveys and processing results
Strategic thinker who can develop, implement and coordinate assessment and research efforts to support the institutional mission
Ability to analyze data to identify strategically important themes and communicate important implications to relevant constituents to support decision-making
Collaborative leadership style with a strategic and creative approach to issues, exceptional problem-solving and decision-making abilities
Ability to manage multiple priorities
Strong organizational, interpersonal, communication skills, and persuasion skills
Proficiency in Google and Microsoft Office programs and statistical software
Strong spreadsheet skills
Ability to leverage Generative AI tools for data analysis
Ability to work independently, with minimal supervision and direction
Strong resonance with the mission and vision of Christian higher education

Nice To Haves

Doctorate preferred
Experience as a faculty member preferred
Expertise in student learning outcomes assessment, coordination of program review in higher education, evaluating degree program effectiveness, developing guidance materials and training faculty, and preparing reports for university and accreditation bodies preferred
Project management experience preferred

Responsibilities

Lead and coordinate all assessment efforts to ensure that the institution is accomplishing its mission and intended outcomes.
Serve as the primary assessment liaison to all academic and administrative units to ensure robust assessment processes are in place and executed on a timely basis.
Provide technical and administrative support to the departmental and institutional-level assessment process, including such things as conceptualizing assessment models, data analysis and the development of assessment instruments for academic departments.
Provide technical and administrative support to administrative units throughout the university, including such things as conceptualizing assessment models, data analysis and the development of assessment instruments for administrative units.
Coordinate the annual assessment roll-up process.
Ensure alignment of academic and administrative unit goals and intended outcomes with institutional goals and intended outcomes.
Periodically assess all assessment processes to ensure effectiveness and efficiency.
Drive the use of relevant assessment data to inform planning and decision-making.
Align assessment practices with accreditation standards and expectations.
Serve as the lead for Middle States assessment efforts and support specialized program accreditation and assessment efforts.
Co-chair the Institutional Assessment Council with the CAO.
Collect, maintain, and disseminate core institutional data for the purposes of meeting required data-reporting requirements of external agencies.
Coordinate institutional surveys, such as the National Survey of Student Engagement (NSSE), Student Satisfaction Inventory (SSI), the Adult Student Priorities Survey (ASPS), the Thriving Quotient Survey, the Higher Education Research Institute (HERI) Faculty Survey, the Staff Employee Satisfaction Survey, and the Campus Climate Survey.
Respond to external surveys such as Peterson's Guide, US News and World Report Rankings, and America's Best Colleges Survey.
Support Student Success by analyzing student retention data.
Provide data to the Office of Advancement for grant development and reporting.
Coordinate 360 evaluations for administrators and distribute results.
Provide customized research support to academic and administrative units as requested.
Drive the use of relevant research data to inform planning and decision-making.
Actively seek new data sources and best practices that can improve institutional effectiveness.
Coordinate with other data repositories (e.g., Registration and Finance) and systems (e.g., student information system and financial platform) and IT to develop a data warehousing strategy that maximizes access, coordination, and use of data to support decision-making.
Provide longitudinal data to help members of the college community review the past and chart the future of the institution.
Identify and share research results that can inform institutional marketing and branding.