Director of Information Technology

Metro Vein Centers•West Bloomfield, MI

11h•$160,000 - $190,000•Hybrid

About The Position

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. We are hiring a Director of IT to lead infrastructure, security, and IT operations across all clinics and corporate environments. This role ensures our systems are secure, reliable, and ready to scale as we continue expanding nationally. You will support 700+ employees across 65+ locations and build the operational discipline required for a multi state healthcare platform. You will manage a lean internal team and external partners, establish clear standards, and create repeatable processes that reduce risk and improve performance as we grow.

Requirements

8+ years of progressive IT experience
Experience leading IT in a multi location healthcare or distributed environment
Strong understanding of HIPAA and healthcare security requirements
Deep knowledge of networking, cloud infrastructure, endpoint management, and cybersecurity controls
Experience managing MSPs and external vendors
Ability to build process and discipline in a fast moving, high growth organization

Responsibilities

Core Systems Integration and Maintenance
Oversight over the technology platforms
Ensure stable integration and ongoing performance of core systems including EMR, CRM, phone, and patient engagement platforms
Maintain secure data flows between systems in coordination with Growth and Data team
Support system upgrades, patches, and version control across enterprise applications
Monitor system performance and proactively address integration failures
Own infrastructure readiness for new system implementations
Provide technical oversight during enterprise platform transitions
Infrastructure, Security, and Reliability
Standardize connectivity, firewalls, cloud environments, and endpoint management
Maintain uptime across clinic and corporate systems
Lead disaster recovery and business continuity planning
Own HIPAA security program and annual risk assessment
Oversee endpoint protection, patch management, encryption, and device security
Lead identity and access management including SSO and least privilege controls
Manage cybersecurity vendors and incident response readiness
IT Operations and End User Support
Lead help desk operations supporting 700+ employees
Own ticketing system, SLAs, and escalation paths
Track response time and resolution metrics and eliminate recurring issues
Provision devices and system access prior to employee start dates
Execute immediate access removal during offboarding
Conduct periodic access audits in partnership with HR
Standardize IT setup for new clinic launches
Support ISP coordination, networking, and device deployment for new sites
Maintain backup connectivity solutions for high volume clinics
Manage MDM, asset inventory, and device lifecycle planning
Build internal knowledge base and support playbooks
Vendor and Financial Management
Manage IT operating budget and capital planning
Negotiate and oversee vendor contracts and service performance
Conduct technical and security due diligence for new vendors
Drive cost efficiency across infrastructure and licensing