Director of Information Technology

Cabinet Peaks Medical Center • Libby, MT

19d

About The Position

Cabinet Peaks Medical Center is looking for a Director of Information Technology to join our team! IT Director oversees all technology infrastructure, security, and support for a small, rural facility, ensuring 24/7 system availability. Key duties include maintaining EMR/clinical systems, managing network security and data backups, vendor management, and providing IT staff support. The role requires balancing technical expertise with regulatory compliance (e.g. HIPAA, CMS). Responsible for managing assigned IT resources in development and support of the revenue cycle, clinical, corporate and/or ancillary systems that form the basis of Cabinet Peaks Medical Center information systems. Directs, manages and coordinates staff resources and expertise to analyze business requirements and workflows in order to support, build, integrate and implement comprehensive integrated system solutions for IT customers, including data collection, data integration, data analysis, and data reporting. Ensure maximum utilization of technology and available resources while achieving approved fiscal expectations. Ensure optimum and timely application support consistent with organizational needs and resource allocation. Act as a resource to staff in utilization of technology and designing, developing, implementing and evaluating information systems. Major Job Duties & Responsibilities Patient/Customer Satisfaction: Implements practices & programs that improve patient's experience and/or improves the health of our population. Achieves established patient/customer satisfaction scores. Utilizes tools (AIDET, rounding, etc.) to increase patient satisfaction Planning: Aligns all work and resource management with CPMC mission, vision, values, goals and strategic initiatives. Actively participates in planning long-term strategies for the department. Keeps up to date on industry trends, regulatory changes, etc. Translates strategies into annual measurable goals for department, utilizes tracking and reporting tools on a consistent basis. Meets deadlines. Financial results: Develops yearly budget for department(s) that align with strategic goals. Monitors actual expenditures against budgeted amounts and develops corrective action plans for significent variances. Identifies opportunities to reduce per capita cost of healthcare. Quality: Identifies quality standards, measures performance, implements action plans to correct deficiencies & continuously improves processes to meet patient/customer needs. Provides timely responses (email, phone calls) to customers. Management of staff: Determines headcount needs, devises work schedules, hires high quality personnel, communicates in timely manner (monthly staff meetings), conducts effective, on-time performance evaluations, applies HR policies consistently, handles employee performance problems quickly and per policies, rewards and recognizes staff accomplishments. Compliance: Stays abreast of and ensures compliance with all CPMC policies & procedures, laws, regulatory requirements, Medicare Conditions of Participation, etc. Develops and maintains current department policies and procedures. Assistance with medical center software, hardware, and services acquisitions Promotion of systems integration strategies as appropriate

Requirements

• Ability to demonstrate competency performing all essential functions of the job, with or without reasonable accommodation.
• Minimum of five years’ experience in an IT or clinical supervisory position, with demonstrated proficiency in the management of multiple complex system implementations in a health care environment.
• Demonstrated Total Quality Management, leadership, communication, organizational, and management skills.
• Minimum of 3 years of direct EMR experience.
• 5 years Management/supervisory experience in healthcare
• Bachelor of Science degree in Computer Science or Information Management or 6 years related work experience
• Applicable license for technical area is required.

Nice To Haves

• Education and/or experience with process improvement techniques, change control and project management preferred.
• MBA or master’s in healthcare a plus, preferred

Responsibilities

• Oversees all technology infrastructure, security, and support for a small, rural facility, ensuring 24/7 system availability.
• Maintaining EMR/clinical systems
• Managing network security and data backups
• Vendor management
• Providing IT staff support
• Balancing technical expertise with regulatory compliance (e.g. HIPAA, CMS)
• Managing assigned IT resources in development and support of the revenue cycle, clinical, corporate and/or ancillary systems
• Directs, manages and coordinates staff resources and expertise to analyze business requirements and workflows
• Building, integrating and implementing comprehensive integrated system solutions for IT customers, including data collection, data integration, data analysis, and data reporting
• Ensuring maximum utilization of technology and available resources while achieving approved fiscal expectations
• Ensuring optimum and timely application support consistent with organizational needs and resource allocation
• Acting as a resource to staff in utilization of technology and designing, developing, implementing and evaluating information systems
• Implementing practices & programs that improve patient's experience and/or improves the health of our population
• Achieving established patient/customer satisfaction scores
• Utilizing tools (AIDET, rounding, etc.) to increase patient satisfaction
• Aligning all work and resource management with CPMC mission, vision, values, goals and strategic initiatives
• Actively participating in planning long-term strategies for the department
• Keeping up to date on industry trends, regulatory changes, etc.
• Translating strategies into annual measurable goals for department, utilizes tracking and reporting tools on a consistent basis
• Meeting deadlines
• Developing yearly budget for department(s) that align with strategic goals
• Monitoring actual expenditures against budgeted amounts and develops corrective action plans for significent variances
• Identifying opportunities to reduce per capita cost of healthcare
• Identifying quality standards, measures performance, implements action plans to correct deficiencies & continuously improves processes to meet patient/customer needs
• Providing timely responses (email, phone calls) to customers
• Determining headcount needs, devises work schedules, hires high quality personnel, communicates in timely manner (monthly staff meetings), conducts effective, on-time performance evaluations, applies HR policies consistently, handles employee performance problems quickly and per policies, rewards and recognizes staff accomplishments
• Staying abreast of and ensures compliance with all CPMC policies & procedures, laws, regulatory requirements, Medicare Conditions of Participation, etc.
• Developing and maintaining current department policies and procedures
• Assistance with medical center software, hardware, and services acquisitions
• Promotion of systems integration strategies as appropriate

Benefits

• Full-time benefits package includes medical, dental, vision, long-term disability (LTD), and life & accidental death and dismemberment (AD&D) insurance for you and your eligible family members, plus a 403(b) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Director