Director of Information Technology Infrastructure

Oklahoma City Community College•Oklahoma City, OK

52d•Onsite

About The Position

The Director of Information Technology Infrastructure provides strategic and operational leadership for Oklahoma City Community College's (OCCC) Enterprise core technology platforms, ensuring a customer-focused approach to service delivery. Working collaboratively with service and support directors and their teams, this position oversees the design, implementation, and maintenance of the College's enterprise infrastructure. This role ensures the security, reliability, and scalability of the College's technology infrastructure to support teaching and learning, student success, research, and administrative functions. The Director leads the infrastructure team, manages vendors, oversees fiscal planning and responsible use of funds, and drives modernization initiatives aligned with industry best practices. The Director collaborates across departments to develop and execute both strategic and tactical technology plans that advance institutional goals. Responsibilities include managing budgets, directing activities to ensure timely and accurate resolution of hardware and software issues, and fostering a culture of innovation, accountability, and continuous improvement within the IT organization.

Requirements

Bachelor's degree
Minimum (5) years' IT leadership experience with budget, project management, staff supervision, enterprise systems, telecommunications, and networking environment and including specific experience including but not limited to the following systems: Exchange/Office 365, Cisco network, telecommunications and security systems, VMWare, Active Directory, SQL, Windows Server, Linux, and Access Control Systems.
Equivalency/substitution: Will accept an Associate's degree with minimum (8) years' IT leadership experience with budget, project management, staff supervision, enterprise systems, telecommunications, and networking environment and including specific experience including but not limited to the following systems: Exchange/Office 365, Cisco network, telecommunications and security systems, VMWare, Active Directory, SQL, Windows Server, Linux, and Access Control Systems in lieu of Bachelor's degree.
Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA) may substitute 2 years of required experience.
Strong understanding of Higher Education Information Technology structure
Strategic vision and innovation, executing the long-term vision and technical roadmap for IT infrastructure, ensuring IT aligns with the College's mission
Commitment to student success and community impact
In depth understanding of trends and innovation in Information technology and application to higher education, data preservation and computer forensic procedures with analysis and application of data and telecommunications systems and network security principles
Knowledge of nation trends and developments in Information Technology to remain in compliance of accreditation and federal policy
Stakeholder collaboration with departments and executives to understand the needs of the institution to ensure infrastructure is designed to support current and future requirements
Comprehensive knowledge and understanding of telecommunications systems
In-depth knowledge of enterprise systems and networks
Experience and knowledge of strategic planning
Advanced understanding of project management
Knowledge and experience with budgeting principles
Understanding of organizational development
Knowledge of leadership principles
Knowledge and understanding of Higher Education practices and accreditation
Communicating to others
Supporting and mentoring staff
Analyzing and solving problems
Organizing work
Collaborating with others
Thinking critically
Using Microsoft Suite (WORD, Excel, Outlook)
Knowledge of scripting tools and processes
Seamlessly and collaboratively plan, execute, lead, and complete timely multiple competing projects
Work effectively with diverse groups at various levels within the College
Conduct large scale project management
Use good judgment with interpersonal relationships
Build teams
Understand complex network topologies
Read, write, speak, and understand spoken English

Nice To Haves

Master's Degree in Information Technology or a related field.
Cisco Professional level certification
Microsoft Professional Certification (Server 2012 or higher).

Responsibilities

Has responsibility for campus electronic door locks, mass communication emails regarding safety issues, and campus CCTV for the Campus Police Department.
Handles cyber security including the monitoring of staff/faculty/student accounts, software on campus, and network services.
Approves all software renewals and related purchases for OCCC.
Designs and implements short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Implements and oversees all project plans associated with enterprise systems, network, and IP video services including the replacement, conversion, and integration within the framework of the institution.
Plans and manages organizational change; designs and implements new business processes; identifies potential resource requirements; and conducts research and makes recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
Manages human and financial resource issues within the area.
Prepares RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts; in collaboration with purchasing and legal counsel, negotiates with vendors and contractors to secure infrastructure-specific products and services.
Assists with the planning and deployment of infrastructure security measures; manages and sets priorities for the design, maintenance, development, and evaluation of infrastructure systems, including LANs, WANs, internet, intranet, security, wireless implementations, and so on.
Works collaboratively with the Director of Technology Support Services, Director of Enterprise Resource and Planning, and other members of the IT team to identify technology solutions while ensuring user needs are addressed comprehensively and effectively.
Analyzes and initiates resource requirements for the successful completion of College technology initiatives including upgrades, projects and conversions.
Orchestrates, in collaboration with the VP for Information Technology, Innovation, and Workforce (VP-ITIW) detailed technical project work including quality assurance, user documentation, and training; provides advice and recommendations to the VP-ITIW on issues related to enterprise systems, network services, and IP video services.
Collaborates with departments on campus to ensure the development of solutions that will enhance the overall effectiveness and efficiency of OCCC as a whole.
Provides appropriate opportunities for ongoing professional development for staff, including active development of skills through in-service, on-campus, and external educational programs; conducts fair and accurate performance appraisals; develops and enforces accountability measures; develops, tracks, and reports on useful performance measures to monitor productivity; and prepares, implements, and maintains quality and confidentiality control processes for all staff.
In collaboration with the VP-ITIW, prepares and monitors operating budgets for the infrastructure.
Participates as the infrastructure representative on campus committees where appropriate.
Oversees network security management and control (e.g., firewall, VPN, etc.).
Serves as College emergency management IT contact; works with emergency staff on camera configuration and security.
Monitors ADA compliance with voice, data and IP video systems.
Establishes proper backup and recovery procedures.
Practices IT asset management, including maintenance of component inventory and related documentation.
Advises the VP-ITIW on significant matters and support the College management team in the achievement of their goals and operational purposes.
Acts as Tier III support for high level systems and networking issues.