Director of Information Systems

Salamander Employer DC, LLC•Washington, DC

About The Position

The Director of IT’s primary function will be to ensure that the Property’s technology assets are functioning efficiently, effectively and are properly protected through the daily management of the IT Department and all of its resources. In addition, the Director of IT will accomplish the responsibilities as outlined below. The Director of IT will be responsible for coordinating end-user support including administration, security, installation, configuration, and troubleshooting of hardware and software. This will include developing and maintaining documentation for operation of the computer systems and software licensing. In addition, the Director of IT will be expected to make recommendations for improvements and enhancements to existing systems. The Director of IT will also work on assigned projects related to property systems, hardware and software vendors. The Director of IT will be actively involved in budgeting and planning support for guest and group technology issues in all public space, guest and meeting rooms required. The Director of IT will be available to provide after-hours error resolution for property systems as needed. This will include being on call for after hour issue resolution.

Requirements

Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required.
Experience with Microsoft software required; Opera preferred
Experience in a networked computer environment.
Excellent oral and written communications skills required.
Strong analytical and problem-solving skills
Knowledge of wireless (Wi-Fi) systems
Two years previous Hotel or Resort experience desired.
Must be able to work flexible days/hours –on-call duty is required.
Excellent verbal communication skills.
Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times.
Ability to manage multiple tasks effectively.
Ability to apply commonsense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred.

Responsibilities

Execution of network security, stability, and survivability directives.
Manage the IT staff (one IT Specialist)
Provide on going education and training of subordinate and user department personnel regarding the development and use of business systems
Manages the Capital Budget process for all system related items
Manage the IT department’s annual operational budget as well as the budget for the overall IT environment
Maintain Resort’s PCI compliance status and provide quarterly/annual reports to CFO as required
Plan, coordinate and execute special projects as necessary
Interacts with Resort Executive Team, Management Team, Staff, and Guests to resolve technology related issues and provide guidance on future projects
Plan, design, test, and implement configuration changes for servers and software
Responsible for all data backup and restoration functions
Researching technology solutions pertinent to ongoing or future IT implementations
Act as vendor liaison for resolution of errors and maintenance of existing systems
When applicable work with Resort departments to develop criterion for software system implementation, upgrades and enhancements
After-hours pager duty on a scheduled basis as part of a rotation
Attend all monthly and required Resort meetings
Plan, design, test, and implement configuration changs for servers and software.
Elevate issues as appropriate to corporate IT resources.
Complete corporate IT projects and requirements as specified.
Maintain documentation of all systems, software and hardware.
Liaise and cooperate with the Telecom Operation.
Responsible for the updating and maintenance of department mailboxes and distribution lists.
Provide and / or coordinate training for end users on resort systems.
Director is held accountable for all duties of this job and other duties as assigned.